Feeds

Pipex upgrade causes email snafu

Customers cut off by settings change

Top three mobile application threats

Some Pipex customers have been without email access for several days due to an platform upgrade that meant their settings were wrong.

The Tiscali-owned ISP announced major work upgrade billing and account management on its website. The changes also include new spam protection and anti-virus for the email system.

Users have been reporting problems since Thursday last week. Pipex sent this statement:

The majority of customers have now been upgraded but as the Pipex platform was quite an old one, it has thrown up some anomalies and we have been working through these. One example being some extremely large mail boxes which are being pulled across manually as well as the transposition of some log in details.

The migration means that Pipex customers will benefit from improved delivery time and free high quality Ironport commercial anti virus and anti spam protection on all of their email accounts.

We did advise customers on our status page of work being carried out and we have been updating the information available to them.

It seems most of the trouble has been caused by a change to the format email addresses must be recorded in client and webmail settings. Pipex posted a fix here. It said yesterday it had restored webmail.

All the upgrade work is scheduled to be completed by 30 November. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.