Feeds

Man threatens lawsuit after negative eBay feedback

A++++ libel, would sue again

Internet Security Threat Report 2014

An eBay shopper may face libel charges after posting negative feedback about a seller on the auction site.

Chris Read, a 42-year-old mechanic from Kent, wasn't satisfied with the Samsung phone he purchased on eBay, reports the Daily Telegraph. For one thing, it wasn't the right phone. It was also described to be in "good" condition and arrived rather worse for wear, he claims.

He returned the phone to the seller, Joel Jones, 26, of Suffolk, and requested a refund. Read then posted negative feedback for him, writing the "item was scratched, chipped, and not the model advertised on Mr. Jone's eBay account."

Read did get a refund, but also received an email from Jones claiming the negative feedback was damaging his business. Jones threatened to sue unless the comment was removed.

"Obviously I was shocked," Read told the Daily Telegraph. "I replied saying I stood by my comment and would go to court if necessary."

Afterwards, Read received a pre-court letter demanding he agree the comment was unreasonable. Jones' letter warned that if it wasn't signed in seven days, he would be taken to court and face "substantial" legal fees.

Jones argues that sellers with negative feedback appear lower on the screen in auction searches than others. Jones sells electronics on eBay under the screen name "onsalexuk." His account currently has a 98.7 per cent positive rating with 587 customers offering feedback.

"If you don't like the goods then you get a full refund," Jones said, defending his actions. "Surely that is great customer service and deserves positive feedback."

He told the Daily Telegraph his business "could go under" because of the negative comment and is left with no option but to sue.

Read said he's prepared to fight the legal action. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.