Virgin Media network downed by scouse power outage
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Power problems in Knowsley near Liverpool downed Virgin Media's cable network in the north and midlands today, leaving customers without broadband or TV for several hours.
The problems began at about 11.30am. Power was restored around 1pm, a Virgin Media spokesman said, and engineers are still investigating the specific cause of the outage. Backup power was knocked out too.
Cable TV is working now, Virgin Media's spokesman said, while broadband and interactive TV services are being restored gradually as DHCP(dynamic IP number pools) systems are refreshed. Telephony was unaffected.
The firm apologised for the failure.
Knowsley is the site of one of Virgin Media's three main network head-ends. It was inherited from Telewest. ®
COMMENTS
virgin media have not been working for days now
i use virgin media's XL cable system, and am based in London
there was a problem on tuesday, which caused all blueyonder mail to suddenly stop even tho i could still use the browser and email app to collect other mail
the mail from then has been coming in pulses, and is still arriving
it seems rather coincidental that there is suddenly a blackout that has caused a problem up north
could there be something else going on??
Broadband makes intertubes fail
Funny thing is, the whole point of the Internet originally was that communications traffic can be dynamically re-routed should any point in between the sender and recipient get nuked...
Still, the way of the www is bigger, better, faster, more... redundancy, reliability and security are all like, so 1970's man.
Oh, and I was at work while VM was down so didn't even notice (this time)... seems they've finished the 4Mb -> 10Mb upgrade now but there have been a few wobbles along the way.
Useless bunch of idiots
The article doesn't get the full story: Virgin's email has been broken for 24 hours. This SNAFU cost me a business deal, because documents didn't arrive in time ... and for the last 24 hours, virgin's fault line has consistently told me a pile of porkies about the status of a fix. The tickets on their status page are misleading and rarely updated, and this morning one of their staff had the cheek t tell me that their email is a "free service". Rubbish -- it's advertised as part of a package for which I pay them, and if I'm late paying my bill it's cut off.
I'm moving my email to a separate provider who has proven clue in keeping their systems running, but in the meantime I'm using gmail. Why can google provide a more reliable free service than virgin can when I pay them? And why are the likes of Ofcom so lax in ensuring that ISPs publish honest and timely tickets to confirm the status of any SNAFUs in their services?
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