Feeds

Oracle cites 'screw up' for BEA support outage

No conspiracy here folks, move along

Boost IT visibility and business value

Oracle has moved to re-assure users on legacy versions of BEA Systems software their products are safe, after online support became suddenly unavailable.

The database giant blamed a "logistical screw up" in moving WebLogic and AquaLogic upgrades, services packs, and old release from the old BEA site to Oracle's Technology Network (OTN) and denied rumors it's killed support for legacy versions.

Such an act, if true, would run counter to Oracle's stated aim of lifetime support for software it's acquired, such as WebLogic and AquaLogic, and mean customers have to switch to Oracle's software.

Mike Lehmann, a member of Oracle's core application server runtime product management team, has taken to the web to calm concerns. "Some folks seem to think that this means we have suddenly dropped support for older products because they are no longer available. This could not be further from the truth," he blogged.

"All products will be supported per the lifetime support policy on Oracle.com and will remain available for download for their lifetime."

It's the third outage to hit Oracle's web site in as many months, and the problem seems to have cropped up as Oracle moved older BEA applications from commerce.bea.com to OTN.

He warned users are unlikely to get support back before the end of October, adding they should log a service request with BEA support at http://support.bea.com. Current versions of BEA's software can still be downloaded from here and here, according to Lehmann, although we experienced problems loading the page. ®

Boost IT visibility and business value

More from The Register

next story
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Captain Kirk sets phaser to SLAUGHTER after trying new Facebook app
William Shatner less-than-impressed by Zuck's celebrity-only app
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.