Feeds

Oracle cites 'screw up' for BEA support outage

No conspiracy here folks, move along

Intelligent flash storage arrays

Oracle has moved to re-assure users on legacy versions of BEA Systems software their products are safe, after online support became suddenly unavailable.

The database giant blamed a "logistical screw up" in moving WebLogic and AquaLogic upgrades, services packs, and old release from the old BEA site to Oracle's Technology Network (OTN) and denied rumors it's killed support for legacy versions.

Such an act, if true, would run counter to Oracle's stated aim of lifetime support for software it's acquired, such as WebLogic and AquaLogic, and mean customers have to switch to Oracle's software.

Mike Lehmann, a member of Oracle's core application server runtime product management team, has taken to the web to calm concerns. "Some folks seem to think that this means we have suddenly dropped support for older products because they are no longer available. This could not be further from the truth," he blogged.

"All products will be supported per the lifetime support policy on Oracle.com and will remain available for download for their lifetime."

It's the third outage to hit Oracle's web site in as many months, and the problem seems to have cropped up as Oracle moved older BEA applications from commerce.bea.com to OTN.

He warned users are unlikely to get support back before the end of October, adding they should log a service request with BEA support at http://support.bea.com. Current versions of BEA's software can still be downloaded from here and here, according to Lehmann, although we experienced problems loading the page. ®

Security for virtualized datacentres

More from The Register

next story
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
Microsoft to bake Skype into IE, without plugins
Redmond thinks the Object Real-Time Communications API for WebRTC is ready to roll
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Mozilla: Spidermonkey ATE Apple's JavaScriptCore, THRASHED Google V8
Moz man claims the win on rivals' own benchmarks
Yes, Virginia, there IS a W3C HTML5 standard – as of now, that is
You asked for it! You begged for it! Then you gave up! And now it's HERE!
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Ubuntu 14.10 tries pulling a Steve Ballmer on cloudy offerings
Oi, Windows, centOS and openSUSE – behave, we're all friends here
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.