Feeds

Google says sorry as Gmail plummets out of the cloud

Raindrops keep falling on my head

The essential guide to IT transformation

Google yesterday apologised to Gmail users whose email was out of action for more than a day.

The world’s largest ad broker confirmed in a Google Apps discussion forum late Thursday it was restoring the service for a “small number” of peeps affected by the outage.

Unsurprisingly, it didn’t reveal how many people were unable to access their email via the web-based service.

"We know how important Gmail is to our users, so we take issues like this very seriously, and we apologise for the inconvenience," said Google late yesterday.

Although most Gmail users access the service for free, some Google Apps Premier Edition customers actually pay for Google's email system.

The company has since confirmed that it has fixed the email FAIL.

“The problem with Gmail should now be resolved. We apologise for the inconvenience and thank you for your patience and continued support,” it said. “Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

It remains unclear how many paying Google Apps Premier Edition customers were unable to access their Gmail during the downtime cockup.

One frustrated customer hit out at Google’s suggestion that the problem was a “temporary error”.

"This is not a temporary problem if it lasts this long. It is frustrating to not be able to expedite these issues," he said.

“This is considered a mission-critical issue here. We may have to make other arrangements. Apparently Google mail is not very reliable. I think I would have pushed for something else before we switched if I had known the level of unreliability.”

Meanwhile, Google is keeping schtum on what exactly happened to cause Gmail to fall out of its much-trumpeted cloud. ®

The essential guide to IT transformation

More from The Register

next story
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?