Feeds

Google says sorry as Gmail plummets out of the cloud

Raindrops keep falling on my head

Choosing a cloud hosting partner with confidence

Google yesterday apologised to Gmail users whose email was out of action for more than a day.

The world’s largest ad broker confirmed in a Google Apps discussion forum late Thursday it was restoring the service for a “small number” of peeps affected by the outage.

Unsurprisingly, it didn’t reveal how many people were unable to access their email via the web-based service.

"We know how important Gmail is to our users, so we take issues like this very seriously, and we apologise for the inconvenience," said Google late yesterday.

Although most Gmail users access the service for free, some Google Apps Premier Edition customers actually pay for Google's email system.

The company has since confirmed that it has fixed the email FAIL.

“The problem with Gmail should now be resolved. We apologise for the inconvenience and thank you for your patience and continued support,” it said. “Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

It remains unclear how many paying Google Apps Premier Edition customers were unable to access their Gmail during the downtime cockup.

One frustrated customer hit out at Google’s suggestion that the problem was a “temporary error”.

"This is not a temporary problem if it lasts this long. It is frustrating to not be able to expedite these issues," he said.

“This is considered a mission-critical issue here. We may have to make other arrangements. Apparently Google mail is not very reliable. I think I would have pushed for something else before we switched if I had known the level of unreliability.”

Meanwhile, Google is keeping schtum on what exactly happened to cause Gmail to fall out of its much-trumpeted cloud. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Mathematica hits the Web
Wolfram embraces the cloud, promies private cloud cut of its number-cruncher
Mozilla shutters Labs, tells nobody it's been dead for five months
Staffer's blog reveals all as projects languish on GitHub
'People have forgotten just how late the first iPhone arrived ...'
Plus: 'Google's IDEALISM is an injudicious justification for inappropriate biz practices'
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 Healthkit gets a bug SO Apple KILLS it. That's real healthcare!
Not fit for purpose on day of launch, says Cupertino
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.