Feeds

Google says sorry as Gmail plummets out of the cloud

Raindrops keep falling on my head

High performance access to file storage

Google yesterday apologised to Gmail users whose email was out of action for more than a day.

The world’s largest ad broker confirmed in a Google Apps discussion forum late Thursday it was restoring the service for a “small number” of peeps affected by the outage.

Unsurprisingly, it didn’t reveal how many people were unable to access their email via the web-based service.

"We know how important Gmail is to our users, so we take issues like this very seriously, and we apologise for the inconvenience," said Google late yesterday.

Although most Gmail users access the service for free, some Google Apps Premier Edition customers actually pay for Google's email system.

The company has since confirmed that it has fixed the email FAIL.

“The problem with Gmail should now be resolved. We apologise for the inconvenience and thank you for your patience and continued support,” it said. “Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

It remains unclear how many paying Google Apps Premier Edition customers were unable to access their Gmail during the downtime cockup.

One frustrated customer hit out at Google’s suggestion that the problem was a “temporary error”.

"This is not a temporary problem if it lasts this long. It is frustrating to not be able to expedite these issues," he said.

“This is considered a mission-critical issue here. We may have to make other arrangements. Apparently Google mail is not very reliable. I think I would have pushed for something else before we switched if I had known the level of unreliability.”

Meanwhile, Google is keeping schtum on what exactly happened to cause Gmail to fall out of its much-trumpeted cloud. ®

High performance access to file storage

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
IRS boss on XP migration: 'Classic fix the airplane while you're flying it attempt'
Plus: Condoleezza Rice at Dropbox 'maybe she can find ... weapons of mass destruction'
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
New Facebook phone app allows you to stalk your mates
Nearby Friends feature goes live in a few weeks
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.