Feeds

Defrauded punter says 'catflaps' to PayPal marketing stunt

Unwelcome doormat gimmick slips up

The Essential Guide to IT Transformation

A PayPal marketing gimmick has sparked the ire of an online merchant, who reports he was left out of pocket as a result of fraud involving the online payment service.

Ian Ferguson's firm was one of 2,000 UK recipients of a doormat bearing a jolly print of 'Unwelcome'. The mats were sent to would-be business clients as part of a marketing program designed to encourage them to offer PayPal as a payment option, and promoting the customer service of the eBay division.

"Ironically, I was defrauded on PayPal and received a flabbergasting lack of customer service or support - so sending it to me is a bit of an own goal," he said. "Suggesting that I would like to invite them to treat my customers like PayPal has treated me is just adding insult to injury."

Ferguson says he sold a mobile phone on eBay for £300, receiving payment through PayPal. After it emerged that the buyer had used a stolen credit card, the rightful account owner filed a charge back and Ferguson was left owing PayPal £300.

He admits that he might have done more to look for signs of fraud, but maintains that PayPal's lack of customer support or interest in dealing with the fraudster has left him with a downer on the firm - hence his decision to allow his cat to use the mat, in whatever way it sees fit.

Puss considers how to respond to PayPal marketing overtures

Ferguson has posted an extended and entertaining rant on his take on PayPal doormat marketing drive here. ®

Bootnote The marketing pitch accompanying the doormat promotion is printed on 50 per cent recycled paper, in a nod to green concerns. How the eBay division intends to offset the carbon footprint caused by shipping 2,000 doormats across the country is not recorded.

Build a business case: developing custom apps

More from The Register

next story
14 antivirus apps found to have security problems
Vendors just don't care, says researcher, after finding basic boo-boos in security software
'Things' on the Internet-of-things have 25 vulnerabilities apiece
Leaking sprinklers, overheated thermostats and picked locks all online
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Only '3% of web servers in top corps' fully fixed after Heartbleed snafu
Just slapping a patched OpenSSL on a machine ain't going to cut it, we're told
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Israel's Iron Dome missile tech stolen by Chinese hackers
Corporate raiders Comment Crew fingered for attacks
Tor attack nodes RIPPED MASKS off users for 6 MONTHS
Traffic confirmation attack bared users' privates - but to whom?
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.