Barclaycard follows Barclays offline
Different systems, same problems
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After Barclays customers suffered serious login problems earlier this week, Barclaycard customers are now struggling to use their online service.
Problems at the credit card provider began last week with its online system crippled in a two-day total outage, and the login for cardholders is still having difficulties. Many customers were unable to log in at all.
A spokesman for Barclaycard told the Reg: "It's a totally different system to Barclays, the problems are unrelated. We had a two-day outage last week which has led to increased demand.
"We are also moving across cardholders from Discover Finance Services [better known as Morgan Stanley's Goldfish card holders] which has also added to demand."
The spokesman said the company had added 50 per cent more capacity to systems to cope with the increased demand, and was currently testing a way to add even more to the system.
"We are really sorry to our customers who have been inconvenienced by this. We are still monitoring it and will take more action if it is necessary."
Incensed customers are venting their fury in forums.
Here's hoping the weekend gives Barclaycard time to get that fix installed. ®
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COMMENTS
Barclaycard logon fault now fixed (for me at least)
Able to logon (at 1050hrs GMT/UTC 6th October) to Barclaycard site for the first time since 23rd September. Unlike @AC (Am I the only one) response times were very fast, almost instantaneous.
Am I the only one
who's had no problems?
OK the site was slow when I tried it but it worked and the cashback from MS is on the first statement.
My main gripe will sound a bit snobbish - but here goes. I signed up with Morgan Stanley in order to get a slightly unusual brand of credit card, a bit distinctive like.
Now I've got an effin' Barclaycard - same as the world and his bleedin' brother!
BC
This is precisely why when I received the letter informing me Morgan Stanley/Goldfish had been acquired by Barclaycard I rang them up and promptly cancelled my card with them.
Was perfectly happy with the service I'd received from MS up until then but having dealt with Barclays before I'd vowed that I'd never deal with any part of that organisation!
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