Feeds

Barclaycard follows Barclays offline

Different systems, same problems

3 Big data security analytics techniques

After Barclays customers suffered serious login problems earlier this week, Barclaycard customers are now struggling to use their online service.

Problems at the credit card provider began last week with its online system crippled in a two-day total outage, and the login for cardholders is still having difficulties. Many customers were unable to log in at all.

A spokesman for Barclaycard told the Reg: "It's a totally different system to Barclays, the problems are unrelated. We had a two-day outage last week which has led to increased demand.

"We are also moving across cardholders from Discover Finance Services [better known as Morgan Stanley's Goldfish card holders] which has also added to demand."

The spokesman said the company had added 50 per cent more capacity to systems to cope with the increased demand, and was currently testing a way to add even more to the system.

"We are really sorry to our customers who have been inconvenienced by this. We are still monitoring it and will take more action if it is necessary."

Incensed customers are venting their fury in forums.

Here's hoping the weekend gives Barclaycard time to get that fix installed. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Ex–Apple CEO John Sculley: Ousting Steve Jobs 'was a mistake'
Twenty-nine years later, post-Pepsi exec has flat-forehead moment
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.