Customer Success Testimonial: Recovery is Everything

Washington state's top law enforcement official has filed suit against a man accused of bombarding end users with misleading messages designed to trick them into buying software to fix PC problems that don't exist.

The complaint, filed in Washington state court by Attorney General Rob McKenna's office, names James Reed McCreary IV of The Woodlands, Texas, and two of his companies, Branch Software and Alpha Red. They stand accused of pushing a software package called Registry Cleaner XP by sending end users messages falsely claiming their PCs have corrupted or damaged registry settings that must be repaired immediately. The software sells for $40.

The prevalence of so-called scareware has reached epidemic proportions. Programs frequently mimic real security features within the Windows operating system to fool people into believing their PC has been infected with malware. In many cases, it's just about impossible to remove the software once it's been installed.

"Through alarmist language seemingly delivered by a trusted source, defendants misrepresent the extent to which installing the software is necessary for repair of the computer for proper operation," the complaint argues. The error messages, which appear on machines free of any problems, "induces the consumers to purchase defendants' product, which must be used in order to 'repair' the 'errors.'"

Attempts to reach McCreary, Branch Software and Alpha Red were unsuccessful. A number listed as belonging to McCreary had been disconnected. No one answered a phone listed in this whois listing as belonging to Branch Software.

Microsoft referred the case to McKenna's office and has been helpful in assisting the AG's consumer protection high-tech unit to enforce laws against scareware mongers. Over the past three years, Microsoft has brought 17 lawsuits under Washington's Computer Spyware Act and the state's attorney general has filed seven.

Yes, the enforcement actions are a step in the right direction, but we question the efficacy of this finger-in-the-dike approach. Despite filing a raft of suits they find themselves back in court again. And at time of writing, registrycleanerxp.com continued to offer free registry scans. ®

Ensure Ease of Recovery with Asigra’s Agentless Software