Feeds

VoIP order to allow 999 calls and give caller location

Google, Microsoft, Skype miffed

Secure remote control for conventional and virtual desktops

Providers of internet telephony must now allow emergency 999 calls over their networks or face the risk of enforcement action, regulator Ofcom has said. Caller location information must also be provided where technically feasible.

The new rule for Voice over Internet Protocol (VoIP) providers came into force on Monday. It affects businesses such as BT, Vonage and Skype that offer services that connect VoIP calls to the public telephone network.

Operators must now provide the ability to make calls to 999, the emergency number used in the UK, and 112, the number most used in other EU countries. Ofcom previously told operators to place stickers on equipment or on-screen labels indicating whether or not emergency calls were possible over a service.

The rule, known as General Condition 4 of the General Conditions of Entitlement, also provides that the network operator must provide Caller Location Information for calls to the emergency call numbers "to the extent that is technically feasible".

Ofcom said that 'technically feasible' should be taken to mean that location information must be provided where the VoIP service is being used at a predominantly fixed location.

In May, a child died in Calgary, Canada after an ambulance was dispatched to the wrong address in response to an emergency call placed by his parents using a VoIP phone. The ambulance had been dispatched to an address in Ontario, 2,500 miles away.

The requirements already apply to fixed line and mobile communications providers but the VoIP industry had resisted their extension. In December last year, the Voice on the Net (VON) Coalition Europe was set up as a lobby group to influence the regulation of internet telephony.

The group, which includes Google, Microsoft and Skype among its founding members, warned against the “premature application” of emergency call rules to VoIP services that are not a replacement for traditional home or business phone services".

The VON Coalition said the move "could actually harm public safety, stifle innovations critical to people with disabilities, stall competition, and limit access to innovative and evolving communication options where there is no expectation of placing a 112 call".

Copyright © 2008, OUT-LAW.com

OUT-LAW.COM is part of international law firm Pinsent Masons.

Related links

Ofcom enforcement programme (pdf)
Regulation of VoIP Services: Ofcom statement of March 2007 (pdf)

Security for virtualized datacentres

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
Shades of Mannesmann: Vodafone should buy T-Mobile US
Biting the bullet would let Blighty-based biz flip the bird at AT&T
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.