Feeds

American Airlines typo dispatches corpse to Guatemala

Can't tell its GUAs from its GYElbow

Build a business case: developing custom apps

A Brooklyn widower is rattling the sabre of litigation at American Airlines after it sent the body of his deceased wife to Guatemala, rather than her native Ecuador.

Miguel Olaya's wife Teresa died in March at the age of 57, and he accordingly asked DeRiso Funeral Home in Bay Ridge to make arrangements for her body to touch down in Guayaquil. He and his daughter flew ahead to organise the funeral, but quickly discovered his missus had gone AWOL.

Olaya told the New York Daily News: "When I got to the airport to pick up the body, they told me they didn't know where she was. I was desperate."

For four days, Olaya and his 16-year-old daughter drove to the airport - in vain. He explained: "My daughter was crying, saying, 'Where's mama, where's mama?'"

Finally, American Airlines informed the pair that Teresa was actually in Guatemala City - 1,400 miles from the intended burial site. She eventually arrived on 4 April but, according to Cathy DeRiso of the funeral home, American Airlines then asked for an extra $321 for its trouble.

DeRiso insisted she'd given the airline the correct destination, an assertion subsequently proved correct when American Airlines discovered some bright spark had typed in the wrong airport code - GUA for Guatemala rather than GYE for Guayaquil.

Although the carrier then waived the extra charge, Olaya on Monday filed suit demanding satisfaction. His lawyer, Richard Villar, said: "How could they lose a body? I mean this is American Airlines, not a small-time operation. And it's not like it was a purse or something."

Olaya is also suing DeRiso, "claiming that the body was badly embalmed and decomposed in the Guatemala City airport - canceling plans for a three-day wake". DeRiso denied the charge, while American Airlines declined to comment on the whole sorry affair. ®

Boost IT visibility and business value

More from The Register

next story
Thirteen Astonishing True Facts You Never Knew About SCREWS
Threaderick the Great! And YES, we asked the Arapaho
NSA man: 'Tell me about your Turkish connections'
Spooks ask Dabbsy to suggest a nice hotel with pool
Russia sends SEX-CRAZED GECKOS to SPAAAAACE!
In space... no one can hear you're green...
Indian techies-in-training face down MAN-EATING LEOPARD - and WIN
Big cat causes big trouble at Mumbai college
Too rich for an iPhone 6? How about a gold-plated Brikk?
Not lobbed at your head, silly – a bling phone
Motorist 'thought car had caught fire' as Adele track came on stereo
'FIRE' caption on dashboard prompts dunderheaded hard shoulder halt
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.