Feeds

American Airlines typo dispatches corpse to Guatemala

Can't tell its GUAs from its GYElbow

Remote control for virtualized desktops

A Brooklyn widower is rattling the sabre of litigation at American Airlines after it sent the body of his deceased wife to Guatemala, rather than her native Ecuador.

Miguel Olaya's wife Teresa died in March at the age of 57, and he accordingly asked DeRiso Funeral Home in Bay Ridge to make arrangements for her body to touch down in Guayaquil. He and his daughter flew ahead to organise the funeral, but quickly discovered his missus had gone AWOL.

Olaya told the New York Daily News: "When I got to the airport to pick up the body, they told me they didn't know where she was. I was desperate."

For four days, Olaya and his 16-year-old daughter drove to the airport - in vain. He explained: "My daughter was crying, saying, 'Where's mama, where's mama?'"

Finally, American Airlines informed the pair that Teresa was actually in Guatemala City - 1,400 miles from the intended burial site. She eventually arrived on 4 April but, according to Cathy DeRiso of the funeral home, American Airlines then asked for an extra $321 for its trouble.

DeRiso insisted she'd given the airline the correct destination, an assertion subsequently proved correct when American Airlines discovered some bright spark had typed in the wrong airport code - GUA for Guatemala rather than GYE for Guayaquil.

Although the carrier then waived the extra charge, Olaya on Monday filed suit demanding satisfaction. His lawyer, Richard Villar, said: "How could they lose a body? I mean this is American Airlines, not a small-time operation. And it's not like it was a purse or something."

Olaya is also suing DeRiso, "claiming that the body was badly embalmed and decomposed in the Guatemala City airport - canceling plans for a three-day wake". DeRiso denied the charge, while American Airlines declined to comment on the whole sorry affair. ®

Intelligent flash storage arrays

More from The Register

next story
Holy vintage vehicles! Earliest known official Batmobile goes on sale
Riddle me this: are you prepared to pay US$180k?
Bible THUMP: Good Book beats Darwin to most influential tome title
Folio Society crowns fittest of surviving volumes
'Open source just means big companies can steal your code.' O RLY?
Plus: Flame of the Week returns, for one night only!
Hey, you, PHONE-FACE! Kickstarter in-car mobe mount will EMBED your phone into your MUG
Stick it on the steering wheel and wait for the airbag to fire
NEWSFLASH: It's time to ditch dullard Facebook chums
Everything hot in tech, courtesy of avian anchor Regina Eggbert
'It is comforting to know where your data centres are.' UK.GOV does NOT
Plus: Anons are 'wannabes', KKK says, before being pwned
Criticism of Uber's journo-Data Analytics plan is an Attack on DIGITAL FREEDOM
First they came for Emil – and I'm damn well SPEAKING OUT
U wot? Silicon Roundabout set to become Silicon U-BEND
Crap-spouting London upstarts to get permanent road closure
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.