Orange can't find BlackBerry maps
But will sell you their alternative
Updated Punters getting themselves a BlackBerry Bold from Orange are finding the in-built mapping application absent, and are being asked to pay for the Orange alternative despite the original adverts clearly stating the in-built app would be included.
The adverts in question appeared on the Orange website, and used to clearly state that BlackBerry Maps were included on the device, which is advertised as an alternative to Apple's iPhone. Since punters started complaining that text has been removed from the site, leaving a suspicious gap, but not before it was snagged by one disgruntled customer:
Now you see it...
...now you don't
Owners who've tried to download the application direct from BlackBerry are reporting that it won't install, claiming an unsupported firmware version, while those contacting Orange are being directed to download their own mapping package, at an additional cost.
Some Bold users are resorting to Google Maps, with its limited functionality, while others are just remaining lost and complaining to the Advertising Standards Authority. Orange won't respond to our requests for clarification, beyond promising that they're looking into it and will be back to us real soon now, and if they ever do we'll be sure to update you. ®
Update: Orange has been in touch to say they are very sorry, and are working with RIM to get Blackberry Maps enabled, so everyone with a Bold on Orange will be able to access the Maps application, they just don't know when.
Get on Vodafone
They give you 18 months free access to their own satnav as well as letting you use Blackberry maps if you so desire.
I had 3 Tyttn2 phones in my office last month, one on orange, one of vodafone and one on O2. All the same handset.
I wanted to use push email with a self signed certificate, 2 of the phones installed the cert no problem, the Orange refused.
Despite numerous HTC the handset makers revealved all. They told us that Orange use their own firmware and that we should email a special orange address to have the certificate made in to a signed cab file that will work on the phone. It worked. Just a shame Orange themselves were completely clueless about it.
I for one will not be going near orange any time soon. They are up there with BT for poor customer service.
The Futures - Orangy
I got my Bold 2 weeks ago and have been using Amaze also for GPS maping, seens a good application although i asked orange this morning about BB maps and the support person tried the "Just download it from Blackberry" line, until i told him it was already on the Device....lol