Feeds

Orange can't find BlackBerry maps

But will sell you their alternative

The essential guide to IT transformation

Updated Punters getting themselves a BlackBerry Bold from Orange are finding the in-built mapping application absent, and are being asked to pay for the Orange alternative despite the original adverts clearly stating the in-built app would be included.

The adverts in question appeared on the Orange website, and used to clearly state that BlackBerry Maps were included on the device, which is advertised as an alternative to Apple's iPhone. Since punters started complaining that text has been removed from the site, leaving a suspicious gap, but not before it was snagged by one disgruntled customer:

Orange Web Site before

Now you see it...

Orange Web Site after

...now you don't

Owners who've tried to download the application direct from BlackBerry are reporting that it won't install, claiming an unsupported firmware version, while those contacting Orange are being directed to download their own mapping package, at an additional cost.

Some Bold users are resorting to Google Maps, with its limited functionality, while others are just remaining lost and complaining to the Advertising Standards Authority. Orange won't respond to our requests for clarification, beyond promising that they're looking into it and will be back to us real soon now, and if they ever do we'll be sure to update you. ®

Update: Orange has been in touch to say they are very sorry, and are working with RIM to get Blackberry Maps enabled, so everyone with a Bold on Orange will be able to access the Maps application, they just don't know when.

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.