Feeds

EA Europe struggles squeezing out Spore

Login problems at launch

Secure remote control for conventional and virtual desktops

Electronic Arts can't seem to fix login problems preventing many customers from taking Spore online during its European launch day.

Since yesterday, many early customers have reported an inability to log into EA's UK servers. The errors messages appear to range from "invalid login" to "you do not have the proper spore.com privileges to use this product's online features."

"We are aware that many of you are having login problems with Spore. This is being investigated so please bare [sic] with us," an EA representative wrote Thursday on the official Spore forums.

The rep - dubbed "EAUK_Omni" - then began collecting information on the types of errors being received. EAUK_Omni added he was "not sure" what type of malfunction was causing the trouble.

As of today - the official launch date of Spore in Europe - EA appears no better off.

"We're aware of the issues and are looking into a resolution. In other words we're fixing it but unfortunately I don't have a time scale," the same rep posted when users began to demand an update.

While frustrating, online troubles are far from rare in popular games during launch. The likely problem is EA's servers giving up the ghost after being smacked by a massive amount of people logging in at the same time. But larger problems with infrastructure can't be entirely ruled out.

It should be noted that even those affected seem to still have the ability to play Spore offline. However, gamers won't be able to share their creations online which is one major appeal of the game. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.