Feeds

Judge slaps Fasthosts for rubbish kit and support

Damages and costs for all-round uselessness

Build a business case: developing custom apps

A county court judge has awarded a disgruntled Fasthosts customer almost £1,500 in damages and costs, after the Gloucester firm failed to meet its uptime and customer service guarantees.

Hampshire consultancy UK Mobile Media was prompted to take Fasthosts to Southampton small claims court yesterday by a four month period that saw its dedicated servers suffer 22 per cent downtime. It was paying about £15,000 annually for its dedicated infrastructure, used to offer clients services such as mobile email.

The claimant's managing director Matthew Rahman told the judge that Fasthosts had repeatedly ignored support requests.

Fasthosts did not appear in court to defend itself, but submitted a document that said: "We feel that we have made reasonable efforts to ensure prompt resolution of the problems reported." The judge felt differently, however, and awarded UK Mobile Media £1,212.68 damages and £220 in fees and loss of earnings. Fasthosts has until 15 September to pay.

Rahman told El Reg today that the worst problems occurred between October 2007 and January 2008 when a repeated hard disk failure caused periods of up to 72 hours offline for some of UK Mobile Media's clients. "It was something you would ordinarily expect to take 15 minutes to replace... we lost significant custom through it," he said.

"We made a big mistake [in using Fasthosts] and we've learned a big lesson. I certainly would never recommend anyone relying on them for anything important to their business." Rahman said other businesses hit by poor reliability and support should consider action against Fasthosts.

Fasthosts declined to comment.

The hosting firm was founded by schoolboy entrepreneur Andrew Michael in 1999. He sold out to fellow budget operator 1&1 Internet for £61.5m in 2006. Fasthosts has since made repeated security, technical and customer service gaffes but boasts it is "still the no.1 for UK hosted websites".

UK Mobile Media has switched to another hosting provider. ®

Boost IT visibility and business value

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Cutting cancer rates: Data, models and a happy ending?
How surgery might be making cancer prognoses worse
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
VMware's high-wire balancing act: EVO might drag us ALL down
Get it right, EMC, or there'll be STORAGE CIVIL WAR. Mark my words
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?