Feeds

Judge slaps Fasthosts for rubbish kit and support

Damages and costs for all-round uselessness

Choosing a cloud hosting partner with confidence

A county court judge has awarded a disgruntled Fasthosts customer almost £1,500 in damages and costs, after the Gloucester firm failed to meet its uptime and customer service guarantees.

Hampshire consultancy UK Mobile Media was prompted to take Fasthosts to Southampton small claims court yesterday by a four month period that saw its dedicated servers suffer 22 per cent downtime. It was paying about £15,000 annually for its dedicated infrastructure, used to offer clients services such as mobile email.

The claimant's managing director Matthew Rahman told the judge that Fasthosts had repeatedly ignored support requests.

Fasthosts did not appear in court to defend itself, but submitted a document that said: "We feel that we have made reasonable efforts to ensure prompt resolution of the problems reported." The judge felt differently, however, and awarded UK Mobile Media £1,212.68 damages and £220 in fees and loss of earnings. Fasthosts has until 15 September to pay.

Rahman told El Reg today that the worst problems occurred between October 2007 and January 2008 when a repeated hard disk failure caused periods of up to 72 hours offline for some of UK Mobile Media's clients. "It was something you would ordinarily expect to take 15 minutes to replace... we lost significant custom through it," he said.

"We made a big mistake [in using Fasthosts] and we've learned a big lesson. I certainly would never recommend anyone relying on them for anything important to their business." Rahman said other businesses hit by poor reliability and support should consider action against Fasthosts.

Fasthosts declined to comment.

The hosting firm was founded by schoolboy entrepreneur Andrew Michael in 1999. He sold out to fellow budget operator 1&1 Internet for £61.5m in 2006. Fasthosts has since made repeated security, technical and customer service gaffes but boasts it is "still the no.1 for UK hosted websites".

UK Mobile Media has switched to another hosting provider. ®

Beginner's guide to SSL certificates

More from The Register

next story
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Cloud unicorns are extinct so DiData cloud mess was YOUR fault
Applications need to be built to handle TITSUP incidents
BOFH: WHERE did this 'fax-enabled' printer UPGRADE come from?
Don't worry about that cable, it's part of the config
Stop the IoT revolution! We need to figure out packet sizes first
Researchers test 802.15.4 and find we know nuh-think! about large scale sensor network ops
SanDisk vows: We'll have a 16TB SSD WHOPPER by 2016
Flash WORM has a serious use for archived photos and videos
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.