Feeds

BBC fixes BT Home Hub auto-vomit bug

Olympic delay for iPlayer tweak

Boost IT visibility and business value

BBC engineers have solved a mysterious, long-running bug that has meant iPlayer and live TV streams have frequently prompted the BT Home Hub, UK's most common router, to reset itself.

The source of the problem has been identified after a lengthy, "tricky" search and a fix is currently working its way through the BBC's back-end systems, iPlayer and embedded media architect Andy Smith told El Reg. iPlayer catch-up streams of TV and radio no longer cause the crashes, while live webcasts of news programming should get the all-clear soon.

News video is delivered from a different platform to general TV catch-up, but via the same embeddable Adobe Flash player. Engineers did not want to risk software problems during the Olympics, which have been a huge hit online with office workers, so the news platform fix has been slightly delayed.

BT customers started reporting the problems back in April. There are forum threads detailing frustrations with the hardware at Thinkbroadband, BT's official message boards and elsewhere online.

The BBC said the problem was shared by O2 and Be Unlimited's routers, which like the Home Hub are based on Thomson Speedtouch hardware. Testing also found that all Flash streaming sites caused the resets. Streaming is a less common method for delivering Flash video than progressive download, however, which is used by YouTube.

The fix for the "compatability issue" was found by tweaking an obscure undocumented setting in Adobe's software.

BT said the resets had only hit a "tiny number" of its 4.5 million retail broadband customers. The new Home Hub 2.0 has no known problems, a spokesman said.

Earlier versions of BT's router have also been hit by repeated major security breaches. ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.