Feeds

Goldfish customers sent wrong bills

'We're sorry about that. We're sorry about that'

The Power of One eBook: Top reasons to choose HP BladeSystem

A printing mix-up resulted in thousands of Goldfish credit card customers receiving other people's bills.

Tony Jacob, 58, a Goldfish cardholder told UK tabloid The Sun that he was shocked to discover a statement for another credit card holder when he opened his monthly bill. "I was worried when I saw I was £10,000 in debt — but then I saw the mistake," he said.

Goldfish apologised to its customers for the slip-up, which it blamed on a printer's error (see statement below). It said only a small number of its customers were affected but didn't specify how many were presented with an insight into other people's spending habits.

Due to a processing error at our printers a very small number of Goldfish customer statements have been issued which are incorrect. In these cases, the customer will have received their own front page but subsequent pages may refer to another account.

We would like to apologise to customers for this error and reassure them that the protection of customer data is extremely important to us and we are treating this very seriously. Customers will be receiving a correct statement within the next few days, as well as a letter of apology. We are taking steps to ensure that this does not happen again.

Goldfish offers credit cards, insurance and loans. Founded in 1996, Goldfish used loyalty schemes to differentiate its offering in the crowded UK financial services market. The firm was acquired by Barclays Bank earlier this year. ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
BMW's ConnectedDrive falls over, bosses blame upgrade snafu
Traffic flows up 20% as motorway middle lanes miraculously unclog
LibreSSL RNG bug fix: What's all the forking fuss about, ask devs
Blow to bit-spitter 'tis but a flesh wound, claim team
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
Don't look, Snowden: Security biz chases Tails with zero-day flaws alert
Exodus vows not to sell secrets of whistleblower's favorite OS
Putin: Crack Tor for me and I'll make you a MILLIONAIRE
Russian Interior Ministry offers big pile o' roubles for busting pro-privacy browser
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.