Feeds

Dell extends laptop warranties to cover duff Nvidia GPUs

12 months more added

Intelligent flash storage arrays

Dell has extended the warranties on certain laptops that incorporate Nvidia GPUs by a further 12 months.

The scheme, announced yesterday, covers owners of Precision M65, M2300 and M4300 workstations; the Inspiron 1420; Latitude D620, D630, D630c, D820 and D830; Vostro 1310, 100, 1510 and 1710; and XPS M1330 and M1530.

All of these notebooks contain Nvidia GPUs identified by the graphics chip maker as at risk of failure.

"For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase," company employee Lionel Menchaca wrote o the Direct2Dell website.

Nvidia admitted the problem back in July, when it confessed it will have to take a $150-200m hit to cover picking up the tab for PC vendors who've had to deal with punters sending back laptops with multiple images, random characters and/or lines on the screen.

Nvidia initially said the problem was limited to HP machines, but Dell quickly said it had uncovered bad GPUs too.

The fault is blamed on "a weak die/packaging material" which can cause the graphics chips to malfunction when they're exposed to temperature fluctuations of the kind experienced when users fire up 3D apps.

Dell has already posted Bios updates for machines that have yet to display the symptoms of imminent GPU failure. The software modifies the operation of the machines' cooling system to minimise the risk, but if it proves ineffective or your laptop's picture is already up the spout, you should contact Dell for a replacement.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Nexus 7 fandroids tell of salty taste after sucking on Google's Lollipop
Web giant looking into why version 5.0 of Android is crippling older slabs
Heyyy! NICE e-bracelet you've got there ... SHAME if someone were to SUBPOENA it
Court pops open cans of worms and whup-ass in Fitbit case
SLURP! Flick your TONGUE around our LOLLIPOP – Google
Android 5 is coming – IF you're lucky enough to have the right gadget
Official: European members prefer to fondle Apple iPads
Only 7 of 50 parliamentarians plump for Samsung Galaxy S
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.