Feeds

Cock-up blamed for MCI customer site outage

All our records are safe - honest!

Next gen security for virtualised datacentres

Human error is the "official" reason for a two-day outage of a web-based customer account management system used by America's second-largest long-distance phone company.

A spokesman for MCI's US parent company Verizon Communications told The Reg that "somebody simply ran the wrong process on the server" that's used by MCI's account management system. "In doing so, it prevented access to the web site." The explanation followed a call by this Reg reporter, unable to view or pay his bill for two days, to MCI's customer technical support team.

But, according to the techies we talked to, a database holding all the user names and passwords for MCI customers using the site was offline and not working following an upgrade designed to handle a growing number of customers signing up to MCI's online system.

Users trying to view and pay their bills were greeted with the message: "We have encountered a system error which makes us unable to fulfill your request."

Were the tech boys fobbing off customers with their high-falutin' tech talk or giving out more information that corporate would like?

MCI's Verizon parent insisted the matter was one of "site access" adding no customers' records had been removed and nor were they in danger of disappearing.

"The problem was discovered via the trouble desk and was reported to the individuals who were at the root of it. They re-ran the process, correctly, and problem solved," the spokesman said.®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.