Feeds

Cock-up blamed for MCI customer site outage

All our records are safe - honest!

Gartner critical capabilities for enterprise endpoint backup

Human error is the "official" reason for a two-day outage of a web-based customer account management system used by America's second-largest long-distance phone company.

A spokesman for MCI's US parent company Verizon Communications told The Reg that "somebody simply ran the wrong process on the server" that's used by MCI's account management system. "In doing so, it prevented access to the web site." The explanation followed a call by this Reg reporter, unable to view or pay his bill for two days, to MCI's customer technical support team.

But, according to the techies we talked to, a database holding all the user names and passwords for MCI customers using the site was offline and not working following an upgrade designed to handle a growing number of customers signing up to MCI's online system.

Users trying to view and pay their bills were greeted with the message: "We have encountered a system error which makes us unable to fulfill your request."

Were the tech boys fobbing off customers with their high-falutin' tech talk or giving out more information that corporate would like?

MCI's Verizon parent insisted the matter was one of "site access" adding no customers' records had been removed and nor were they in danger of disappearing.

"The problem was discovered via the trouble desk and was reported to the individuals who were at the root of it. They re-ran the process, correctly, and problem solved," the spokesman said.®

5 things you didn’t know about cloud backup

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?