Feeds

BT seals free Digital Vault

Download or pay £4.99

Providing a secure and efficient Helpdesk

BT will shutter its free 2GB online storage service and press users to take a £4.99 per month 50GB package, it said today.

Customers will lose online access to their files on 30 October unless they upgrade to a paid-for Digital Vault account. Digital Vault is pitched as a backup service rather than an alternative to local storage.

The free version of the service launched in October 2006.

Now BT has emailed users to say it's time to cough up. "Make sure you upgrade now to get continuous protection for all your precious photos, files and more," it wrote.

BT Total broadband customers get 5GB of Digital Vault storage as part of their broadband package. The customer retention ploy has been heavily promoted recently in BT's TV campaign centering on a very modern domestic situation and starring that gangly man-child from My Family. ®

Update

BT sent us this statement:

Customers who are using BT Digital Vault Basic 2GB may recently have received an email notifying them of the closure of the service. We would like to assure customers that despite the closure of the product their data will continue to be stored safely. However customers who currently have more than 1GB of data stored will not be able to add any further data to their vault unless they upgrade.

The Digital Vault portfolio is currently made up of a 1GB, 5GB and 50GB product. BT Digital Vault Basic 2GB has not been available to new customers since June 2007 and the majority of users are BT Total Broadband customers who qualify for the larger 5GB product for free, this is why we are now withdrawing the product.

We recognise that the initial email sent to customers was not as clear as it should have been and we will be writing to all customers clarifying the closure of the service and reassuring them that their data will be safe.

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.