Feeds

Be Unlimited pulls plug on home CCTV service

Disabled customer marooned by sudden withdrawal

Providing a secure and efficient Helpdesk

A wheelchair user faces losing vital security and independence because his broadband provider Be Unlimited is withdrawing a recently launched network CCTV service.

The ISP has not offered any reason for the imminent withdrawal of the Home Monitor package, which costs £150 for a plug-and-play networked security camera and £5 per month for services such as simple browser access to the video feed, and MMS updates to a mobile phone. Users can "arm" the camera to detect movement when they're out using a special keyfob, which also functions as an alarm.

The service launched only eight months ago.

Disabled Reg reader Lee Duncan uses Home Monitor to decide whether to answer the door to callers at his north west London home. "It's fantastic for me as a wheelchair user to be able to see who's at the door," he said. "It may seem trivial but it's really useful."

It's unknown what will happen to the hardware that Home Monitor customers bought when they signed up when the service is switched off on 18 September. Lee said: "We were asked to fork out £150, which might not seem a lot, but to some people it is."

The email Be sent to customers said:

We hope that you have been enjoying your Be Home Monitor and the great benefits that the product and service have provided. Unfortunately, we need to inform you that this service is going to be withdrawn. The Be Home Monitor Service will end on 18th September 2008. This is when the contract with our partner who provides the service comes to an end.

We are looking into several options as alternatives and we will come back to you via email on the 20th August 2008 with an update.

We've contacted Be's parent company O2 for an explanation, but it hasn't returned our call yet. ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.