Feeds

Virgin Media ADSL punters suffer 2-day email meltdown

Tucows: Silly name, silly systems

5 things you didn’t know about cloud backup

Virgin Media says engineers are working to restore full email service to its ADSL subscribers after a hardware failure at partner Tucows downed the system.

The outage occurred on Tuesday evening and is still not fully resolved. A Virgin Media spokesman said on Thursday afternoon that webmail access has been fixed for all the 100,000 customers affected and about one third have client access.

Other ISPs have been affected by Tucows' problems too. The firm said: "We are working around the clock to resolve this issue and are in close communication with the ISPs to help in minimizing the impact of this service interruption. We deeply regret the inconvenience this has caused."

There's no word on when the fix will be complete.

Virgin Media said no email has been lost and that outstanding traffic will be delivered as soon as service is fully restored. The spokesman was unable to comment on whether Tucows had breached its a service level agreement by failing to offer effective backup systems. ®

Bootnote

ISPreview was first on to this one.

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Broadband slow and expensive? Blame Telstra says CloudFlare
Won't peer, will gouge for Internet transit
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Best practices for enterprise data
Discussing how technology providers have innovated in order to solve new challenges, creating a new framework for enterprise data.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?