Feeds

VMware admits 'time bomb' rolled past quality control

Glum CEO says 'we're sorry'

Top 5 reasons to deploy VMware with Tegile

VMware’s CEO has blamed a chunk of leftover pre-release code for a bug that yesterday prevented virtual servers around the world from powering up when the clock hit 12 August.

Despite the company carrying out quality assurance of its product, VMware failed to spot that it had released the leftover bit of time-bombed code within the ESX 3.5 and ESXi 3.5 Update 2 final versions of its hypervisors that were released about two weeks ago.

VMware boss Paul Maritz apologised for the major balls-up. He said the code caused the product license to expire. And, worse still, he admitted that the problem had been overlooked in recent patches to the product.

The code time bomb prevented virtual machines from powering on or leaving suspend mode and unable to migrate using the firm's VMotion software.

Maritz said VMware has released an “express patch” for customers unlucky enough to have already installed or upgraded to ESX or ESXi 3.5u2.

Its temporary work-around requires sys admins to turn the clock back to kick-start virtual machines and imagine that 12 August was just a bad dream.

However, as we noted yesterday, a whole swathe of customers have grumbled that this is inadequate since it’s a legal requirement for most businesses to timestamp all server transactions.

The company, which claims to have "the industry’s most popular and reliable hypervisor", also plans to spit out a full replacement for Update 2 that should be used by customers who want to perform fresh installs of ESX or ESXi.

Here are a few choice words from a very sad-looking Maritz:

We are doing everything in our power to make sure this doesn’t happen again. VMware prides itself on the quality and reliability of our products, and this incident has prompted a thorough self-examination of how we create and deliver products to our customers. We have kicked off a comprehensive, in-depth review of our QA and release processes, and will quickly make the needed changes.

I want to apologise for the disruption and difficulty this issue may have caused to our customers and our partners. Your confidence in VMware is extremely important to us, and we are committed to restoring that confidence fully and quickly.

Shares in VMware also took a hit yesterday, dipping more than five per cent on the New York Stock Exchange after news broke of the Palo Alto, California-based company's major code cock-up. ®

Beginner's guide to SSL certificates

More from The Register

next story
It's Big, it's Blue... it's simply FABLESS! IBM's chip-free future
Or why the reversal of globalisation ain't gonna 'appen
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
Microsoft and Dell’s cloud in a box: Instant Azure for the data centre
A less painful way to run Microsoft’s private cloud
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
CAGE MATCH: Microsoft, Dell open co-located bit barns in Oz
Whole new species of XaaS spawning in the antipodes
AWS pulls desktop-as-a-service from the PC
Support for PCoIP protocol means zero clients can run cloudy desktops
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.