Feeds

Hull falls off the internet

Again

5 things you didn’t know about cloud backup

KCom, previously known as Kingston Communications, lost all internet access on Saturday afternoon at 3pm and was not able to restore it until 10pm that evening.

KCom, which has an effective monopoly in Hull, said it had engineers working on the problem and to ensure it does not happen again. The last time this happened the city was plagued with intermittent faults for much of the following week.

Business and residential customers were affected, as were communications between hospitals.

The last failure was blamed on a network upgrade, but a Reg reader and Hull resident said: "It's just not good enough not to have a back up or regression plan and we've had no explanation either."

KCom sent us this statement:

"We had a significant network failure on Saturday 9 August starting at around 3pm with service being restored at about 11pm.

This affected our Karoo and Kingston Communications customers, who were unable to connect to the Internet. Working with our suppliers, Nortel and Cisco we isolated the issue to restore service.

Engineers worked throughout Saturday night and Sunday 10 August to ensure service was stable.

We sincerely apologise for any inconvenience this caused our customers who were trying to access the Internet during this period.

We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again."

Hull suffered similar outages in January this year and August last year. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.