Feeds

Hull falls off the internet

Again

Boost IT visibility and business value

KCom, previously known as Kingston Communications, lost all internet access on Saturday afternoon at 3pm and was not able to restore it until 10pm that evening.

KCom, which has an effective monopoly in Hull, said it had engineers working on the problem and to ensure it does not happen again. The last time this happened the city was plagued with intermittent faults for much of the following week.

Business and residential customers were affected, as were communications between hospitals.

The last failure was blamed on a network upgrade, but a Reg reader and Hull resident said: "It's just not good enough not to have a back up or regression plan and we've had no explanation either."

KCom sent us this statement:

"We had a significant network failure on Saturday 9 August starting at around 3pm with service being restored at about 11pm.

This affected our Karoo and Kingston Communications customers, who were unable to connect to the Internet. Working with our suppliers, Nortel and Cisco we isolated the issue to restore service.

Engineers worked throughout Saturday night and Sunday 10 August to ensure service was stable.

We sincerely apologise for any inconvenience this caused our customers who were trying to access the Internet during this period.

We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again."

Hull suffered similar outages in January this year and August last year. ®

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.