Feeds

Fringe organisers launch inquiry into ticketing fiasco

Joke system leaves promoters baying for blood

Secure remote control for conventional and virtual desktops

Officials at the Edinburgh Festival Fringe are to launch an independent inquiry into the failure of its box office system.

Tickets for the Fringe – which runs from 3-25 August – were supposed to be available from 10 June. However the festival’s new box office system suffered several major technical cock-ups that forced organisers to repeatedly suspend sales, much to the annoyance of punters and promoters.

Glasgow-based Pivotal Integration Ltd provided the new service. But, as we previously reported, the firm failed to cope with customer demand for the festival’s 2,088 shows and some people waited more than seven weeks for tickets to arrive that is if they turned up at all.

The Times reports today that the Fringe will undertake an inquiry into the disastrous implementation of its box office system.

Members of the Fringe board are attending a meeting for reps from 200 venues across Edinburgh now to discuss the debacle that left many shows oversold and some customers without tickets.

Curtain Compensation call

Some promoters – those who ordered the inquiry – are understood to be seeking compensation from the Fringe after the failure of its box office system. It is expected that the board will announce a new temporary general manager to oversee the final two weeks of the festival.

In the eight weeks leading up to the Fringe technical problems crippled the newly-installed box office system, preventing tickets from being printed or posted to customers. That meant that advance sales were removed from many venues’ budgets, meaning promoters took a direct hit from the technical blunders.

It’s expected that tens of thousands of pounds in compensation will be claimed. One promoter, Laura Mackenzie Stuart of Universial Arts claimed that the Fringe was on the brink of “financial ruin” following the cock-up.

“The failure to plan and successfully implement [the new box office system] indicates a fundamental lack of relevant expertise amongst board members. This has resulted in the Fringe Society reaching a point of potential financial ruin,” wrote Mackenzie Stuart, who is chairman of Associated Independent Venue Producers (AIVP), in an open letter to the 14 directors of the Fringe board.

“AIVP's intended plan of action is to unite with the broad range of Fringe stakeholders, including performers, promoters and venue managers who are in agreement with our position. Such extreme action is a measure of the fear and anger felt by AIVP members.”

However, Fringe director Jon Morgan, according to the Times, dismissed such suggestions but admitted the organisation would “take a hit”.

What remains unclear at this stage is whether Fringe officials plan to axe Pivotal Integration’s box office system. Despite repeated attempts, we have been unable to make contact with the software company. El Reg hopes to have more on the meeting’s outcome later today, so check back for an update. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.