Feeds

Net shoppers bullied into being Verified by Visa

When voluntary means mandatory

Secure remote control for conventional and virtual desktops

One card issuer, MBNA, told Steve that you are only able to avoid enrolling by clicking "not at this time" three times. His main card is held with Egg but unfortunately his attempts to make himself understood by the bank have floundered.

"Every person I speak to has either said that the system is optional, or that they don't know whether the system is optional or not.

"They have taken my complaint to be 'Verified by Visa is insecure' but my complaint is that I have chosen NOT to enrol, since I do not believe it makes me any more secure. But because of the fraud prevention system my card is blocked every time I choose not to enrol in Verified by Visa."

Steve is constantly having to unlock his card because of his doubts over the system. Worse still he's never quite sure which merchants are signed up to the scheme.

"This seems like a strange way to implement a voluntary system. On most of the retailers' websites there is no clue that you are about to be challenged by Verified by Visa until you attempt to complete the transaction. This means that you trigger the "fraud protection" unintentionally. And when you have located a retailer who doesn't require Verified by Visa to complete a purchase, you can't because your account is on hold.

3rd Man's Goodwill said that uptake of Verified by Visa by both merchants and consumers is low. "Customers don't like it because they get taken to a third-party website to enter their information. They have a new password to remember. How it's implemented varies from bank to bank," he explained.

Worse still, in some cases resetting the password is all too easy. Fraudsters know this and go after these credentials which, once obtained, make it harder for consumers to deny responsibility for a fraudulent transaction. Phishing scams posing as Verified by Visa sites have sprung up targeting these login credentials. "We like to support anything that aims to cut plastic fraud but Verified by Visa is flawed. MasterCard SecureCode works in much the same way and is no better," Goodwill added.

Or as Steve puts it, "Frankly, I feel like I am being bullied into accepting a system which is as flawed as Chip and PIN. At least they had the decency to make Chip and PIN mandatory so we knew where we stood."

®

Secure remote control for conventional and virtual desktops

More from The Register

next story
'Regin': The 'New Stuxnet' spook-grade SOFTWARE WEAPON described
'A degree of technical competence rarely seen'
You really need to do some tech support for Aunty Agnes
Free anti-virus software, expires, stops updating and p0wns the world
Regin: The super-spyware the security industry has been silent about
NSA fingered as likely source of complex malware family
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
HACKERS can DELETE SURVEILLANCE DVRS remotely – report
Hikvision devices wide open to hacking, claim securobods
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?