Feeds

UK BOFHs face psychometric dissection

Empathy? Let me tell you about empathy...

Providing a secure and efficient Helpdesk

The techies among you who are operating in or around Bolton had better watch your backs - the local uni is offering postgraduate PhD studentships in the ominously-titled "Cognitive Style Differences Between IT Support Staff and Computer Users as Causes of Stress in the Workplace".

Read on...

The project will adopt an approach using psychometric questionnaires and diaries to examine the extent to which cognitive style differences between IT technicians and the computer users that they service act as mutual sources of stress. Particular emphasis will be placed upon the constructs of systemising, empathising, computing anxiety, computing autonomy and computing engagement, with outcomes being expected to be of both a theoretical and applied nature.

Oh dear. Anyone who has ever been in a server room can see where the wheels are going to come off this particular project. Imagine the scene: A smoke-filled room at Bolton's Tyrell Corporation. The PhD student is psychometrically probing the company BOFH, who begins to look decidedly uncomfortable when asked to explain what kind of relationship he has with soap.

BOFH: Soap? What's that?
Student: You know what screenwipes are?
BOFH: Of course!
Student: Same thing.
BOFH: Do you make up these questions? Or do they write 'em down for you?
Student: They're written down for me. It's a test, designed to provoke an emotional response... Shall we continue? Describe in single words only the good things that come into your mind about... empathy.
BOFH: Empathy?
Student: Yeah.
BOFH: Let me tell you about empathy...

Well, we all know what happens next, which just about sums up the principal cognitive style difference between sysadmins and trembling computer users. ®

Bootnote

Ta very much to Trevor Law for the tip-off.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Are you a fat boy? Get to university NOW, you PENNILESS SLACKER
Rotund types paid nearly 20% less than people who didn't eat all the pies
Oz carrier Tiger Air takes terror alerts to new heights
Don't doodle, it might cost you your flight
Emma Watson should SHUT UP, all this abuse is HER OWN FAULT
... said an anon coward who we really wish hadn't posted on our website
Japan develops robot CHEERLEADERS which RIDE on BALLS
'Will put smiles on faces worldwide', predicts corporate PR chief
Bruges Booze tubes to pump LOVELY BEER underneath city
Belgian booze pumped from underground
Amazon: Wish in one hand, Twit in the other – see which one fills first
#AmazonWishList A year's supply of Arran scotch, ta
Let it go, Steve: Ballmer bans iPads from his LA Clippers b-ball team
Can you imagine the scene? 'Hey guys, it's your new owner – WTF is that on your desk?'
Oi, London thief. We KNOW what you're doing - our PRECRIME system warned us
Aye, shipmate, it be just like that Minority Report
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.