Feeds

Apple is sorry (again) over MobileMe

Some email lost to the void

Best practices for enterprise data

Apple's new MobileMe service suite has lost some emails. And the company is very sorry.

The consumer electronics giant said one per cent of users have permanently lost some of the email messages sent to them between 18 July and 22 July.

Apple has established a MobileMe status page. This is to be updated every other day - at the insistence of CEO Steve Jobs - and outlines steps the company taking to restore the service to full health after a "rocky start".

In a posting made on Friday, Apple explained a "serious problem with one of our mail servers" on 18 July blocked around one in 100 members from accessing to their MobileMe mail accounts.

Apple was able to restore full web and mobile access to email accounts to around half the affected users by Saturday. However, it said some of their messages may have been lost forever.

"We've restored full email history (minus the approximately 10 per cent of mail received between July 18 and July 22 which may have been lost) and the ability to access email from a Mac, PC and iPhone, to over 40 per cent of these users, and expect the remainder to be restored in the next few days," Apple said in a status message published on Sunday.

The mail glitch is the third snafu to hit MobileMe, which launched on 9 July. Sync-ing and billing problems have also affected many users. Some European users who signed up to the free trial version of MobileMe were billed even before the trial came to an end, forcing Apple into issuing refunds.

Members signed up to Apple's previous .Mac services were signed up to MobileMe, which adds support for Outlook and push email to the iPhone, to a range of storage, calendar, mail and photo services previously marketed to users of Apple's desktop and laptop PCs. ®

Recommendations for simplifying OS migration

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?