Feeds

SAP user group foments revolt over massive price hike

'Slap SAP ASAP'

Internet Security Threat Report 2014

The UK SAP user group today called on the German software giant's customers to scrutinise plans to force them to cough up almost a third more for their contract.

The group wants companies affected to examine the changes in detail in the hope they'll be unhappy enough about a real-terms 30 per cent costs increase to kick up a stink.

SAP announced plans to railroad customers onto higher-spec support packages earlier this month. Costs are set to be ratcheted from 17 to 22 per cent of contract value, effective immediately for all new customers and to be phased in by 2012 for everyone else.

Alan Bowling, chairman of the UK SAP users group, said: "We understand that if SAP is to provide more comprehensive support then it has to charge more for it. However, many of our members may not want or need this extra level of support and therefore are reacting negatively to having a new support product and the associated increase in costs forced upon them."

In particular, the UK users group and its German counterpart reckon the new support will be more than many small and medium-sized businesses need. Feedback on SAP's attempt to force them to pay more has been "hugely negative", Bowling said.

He called on SAP management to rethink strategy sharpish. Analysts estimate the price hike could generate an extra €1bn annually by the time all its customers have been squeezed, so some pretty loud complaining is likely to be required.

We've put Bowling's comments to SAP and will update this story if we get a response. ®

Internet Security Threat Report 2014

More from The Register

next story
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Mathematica hits the Web
Wolfram embraces the cloud, promies private cloud cut of its number-cruncher
Mozilla shutters Labs, tells nobody it's been dead for five months
Staffer's blog reveals all as projects languish on GitHub
'People have forgotten just how late the first iPhone arrived ...'
Plus: 'Google's IDEALISM is an injudicious justification for inappropriate biz practices'
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 Healthkit gets a bug SO Apple KILLS it. That's real healthcare!
Not fit for purpose on day of launch, says Cupertino
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.