Feeds

RSA domain glitch derails UK online retailers

Unverified by Visa

Providing a secure and efficient Helpdesk

RSA has apologised for a domain name registration glitch, which left clients of its securesuite.co.uk payment processing service unable to process payment as normal last Thursday.

Pizza purveyor Domino's, Dabs and others were hit by the snafu, which meant transactions either timed out or failed. In response to the problems, some online retailers disabled Verified by Visa on transactions that would normally be run through securesuite.co.uk.

RSA, which runs securesuite.co.uk through Cyota (a 2005 acquisition), at first denied knowledge of the glitch, insisting everything was fine with the domain. Initial checks suggested that the domain had expired after someone forgot to renew it. But a web-based system diagnostic tool that RSA uses gave the domain the all-clear.

"RSA is in the middle of updating all of its relevant domain names," the security vendor initially said. "In this particular case presented by The Register, the public WHOIS was not for some reason reflecting RSA's renewal, which has in fact already been processed.

"RSA is unaware of any service outages for our customers and have not received any complaints from card issuers, and all our diagnostics have passed."

However, further investigation, prompted by a request by El Reg to explain multiple independent reports of glitches, yielded the following response:

On 17 July, RSA 3D Secure within the United Kingdom was partially unavailable to certain customers and some transactions were delayed or blocked due to a domain name registration issue. The issue was identified and remedial action was taken. At the time, all Payment Card Issuers were immediately notified of a service interruption and they received continuous updates throughout until resolution.

The securesuite.co.uk is used to add 3D Secure protocol checks as an added layer of security to credit or debit card purchases and offered to consumers through such as the Verified by Visa and MasterCard SecureCode services. The online security and anti-fraud service has been mistaken for a phishing site in the past, but is (though it might appear otherwise) legitimate.

Reports of failed transactions involving securesuite.co.uk came to our attention thanks to Reg reader Martin N. "I first noticed something was wrong when I couldn't order a pizza from Dominos - who have now disabled their Verified by Visa stuff," he told us. "The site [securesuite.co.uk] is down because the site's domain is suspended. Somebody really messed up." ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
French 'terror law' declares WAR on the INTERNET itself, say digi-rights folks
Liberté, Égalité, Fraternité: Two out of three ain't bad
SCREW YOU, EU: BBC rolls out Right To Remember as Google deletes links
Not even Google can withstand the power of Auntie
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.