Feeds

Rebellious BT computers refuse to take orders

Can't connect, won't connect

5 things you didn’t know about cloud backup

Updated: Hot on the heels of O2's iPhone debacle, the company's former parent BT has spent the last week telling punters who want a new fixed phone line they'll have to call back in a few days, when the computers might be working again.

Not all customers are affected, but whole swathes of account numbers have apparently become unavailable, and support staff have been unable to add new lines or even view the account details for the last week or so.

One customer, who is in the middle of moving house, told us he had been waiting for nine days to order a new BT line, only to be told repeatedly that staff could not look up customer details or place new orders

"It's been down for over 9 days now. Shocking service from BT!" said our evidently frustrated reader.

We contacted BT last Thursday, and the company admitted there was an intermittent problem but told us to "...expect normal system service to resume shortly".

This looks like pushing the definition of "shortly" pretty hard. We called again today and BT had no better timescale to offer.

Nine days seems a long time to wait for the privilege of placing an order for a new phone line, but it's nice to see BT returning to the traditional level of service offered by monopoly holders. ®

Update: BT have been in touch to say their computers are all just tickety boo now, having been fixed over the weekend, so do let us know if you experience anything different.

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.