Feeds

Holidaymaker gets £31k data roaming bill

3 dons cap

Top three mobile application threats

Another jet-setting TV addict has fallen foul of unreasonable roaming fees, this time to the tune of £31,500, just to get their TV fix - just as the EU considers how best to curtail the operators' roaming rates.

The chap concerned was on holiday in Portugal when he decided to forgo the local sights and download an episode of the TV drama Prison Break, along with a few music tracks, and was stunned to get a bill for £31,500 on his return.

The connection was with Yes Telecom, the small-business arm of Vodafone. While we might deride someone who failed to read the small print on their contract, 30 grand does seem a high price to pay for a bit of telly.

The chap, identified by the Manchester Evening News as Iayn Dobson, 34, contested the bill and Vodafone eventually agreed to settle for £229 - the amount Mr Dobson would have had to pay to use the same quantity of data at home.

At least Dobson appears to exist: last time this happened Vodafone told us that our story contained "many factual inaccuracies" and promised to give us the details when they could. It was only after months of chasing that they admitted they were never going to provide those details - citing customer confidentiality.

Coincidentally, UK operator 3 has just decided to switch off international roaming for 3 Broadband customers on a contract, so anyone with a 3 dongle on their laptop will have to give the company a bell before travelling abroad, and even then will have the option of having their use capped. 3 reckons the high prices aren't their fault, as they're obliged to pay what the roamed-to network charges - £14.50 a MB in one example - and are hoping the EU will be able to do something about that.

The decision on whether the EU should impose a cap is expected, from EU Telecoms Commissioner Viviane Reding, real soon now, so using data abroad should get cheaper all round, even if everything else gets more expensive. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.