Feeds

Holidaymaker gets £31k data roaming bill

3 dons cap

The essential guide to IT transformation

Another jet-setting TV addict has fallen foul of unreasonable roaming fees, this time to the tune of £31,500, just to get their TV fix - just as the EU considers how best to curtail the operators' roaming rates.

The chap concerned was on holiday in Portugal when he decided to forgo the local sights and download an episode of the TV drama Prison Break, along with a few music tracks, and was stunned to get a bill for £31,500 on his return.

The connection was with Yes Telecom, the small-business arm of Vodafone. While we might deride someone who failed to read the small print on their contract, 30 grand does seem a high price to pay for a bit of telly.

The chap, identified by the Manchester Evening News as Iayn Dobson, 34, contested the bill and Vodafone eventually agreed to settle for £229 - the amount Mr Dobson would have had to pay to use the same quantity of data at home.

At least Dobson appears to exist: last time this happened Vodafone told us that our story contained "many factual inaccuracies" and promised to give us the details when they could. It was only after months of chasing that they admitted they were never going to provide those details - citing customer confidentiality.

Coincidentally, UK operator 3 has just decided to switch off international roaming for 3 Broadband customers on a contract, so anyone with a 3 dongle on their laptop will have to give the company a bell before travelling abroad, and even then will have the option of having their use capped. 3 reckons the high prices aren't their fault, as they're obliged to pay what the roamed-to network charges - £14.50 a MB in one example - and are hoping the EU will be able to do something about that.

The decision on whether the EU should impose a cap is expected, from EU Telecoms Commissioner Viviane Reding, real soon now, so using data abroad should get cheaper all round, even if everything else gets more expensive. ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.