Feeds

T-Mobile not alone in spinning price hikes

But O2 takes the disinformation trophy

The essential guide to IT transformation

T-Mobile isn't alone in its innovative reading of Ofcom recommendations, but at least the company only implied that the regulator was responsible for the increase in its prices: O2 is claiming it outright.

0870 numbers are non-geographic: they are national calls regardless of where the call originates or terminates. Mobile operators have until now treated such numbers as exceptional and charged a special rate for them, but UK-regulator Ofcom has stated that such calls are to be treated as normal national calls and that they "should" be included within bundled minutes that come with the tariff.

The key word here is "should", which T-Mobile interpreted as "don't have to be", enabling the company to double its prices. The other UK operators are taking much the same approach, while intimating that the change has been forced on them by Ofcom, but O2 went one stage further in an e-mail to a customer last week which clearly laid the blame at Ofcom's door:

Our old tariffs had calls to these [0870] numbers included in the free allowance but as per the special number policy of Ofcom, we've excluded these calls from the free allowances of our tariffs with effect from 28 September 2008.

This is, of course, bollocks. When we put this to O2 we were told that it had "...advised customer services that this is a business decision", but apparently customer services isn't taking this advice as punters are still being told the same thing this morning.

We asked O2 about that, and Ofcom about how it feels to be completely ignored by the industry you're supposed to be regulating, but so far neither party has got back to us. ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.