Feeds

Dell coughs to second Vostro laptop keyboard cock-up

QWERTYUI-OOOPS

Application security programs and practises

Despite admitting a month ago that it had shipped Vostro laptops to Europe with the wrong keyboard, Dell confessed this week that it has made the same blunder again.

The computer giant this week emailed UK and Italian buyers of its Vostro 1310 and 1510 notebooks that they've got the wrong keyboard - just as it had to do in May.

Back then, it shipped said Vostros into Europe with a keyboard layout that placed the Z key below the S and D keys, and not below the A and S keys, which is where European touch-typists expect to find it

This was because the left shift key was "too big".

Dell's original Vostro keyboard
Dell's revised Vostro keyboard

Dell's Vostro keyboard: wrong (top) and right

Credit where it's due, Dell apologised and offered to replace the kooky keyboards.

And then it went and sold a whole batch more of laptops with the original, duff design.

How come? "One of our keyboard parts suppliers sent us one shipment of the pervious [sic] layout," an embarrassed Dell admitted to affected customers.

"When the factory received the shipment, our own quality control process did not pick up the error," it added and pledged that "we have now put in place new quality control measures in our keyboard parts procurement process."

As before, punters can be sent a new keyboard which they can fit themselves, or they can arrange for a Dell techie to do it.

Thanks to reader Andrea for the tip.

Related Review
Dell XPS M1730 17in gaming laptop
Dell XPS M1330 13in laptop

The Power of One Infographic

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.