Feeds

Virgin Media collects customer banking details on CD, then loses it

If only they had some sort of network instead...

Choosing a cloud hosting partner with confidence

Virgin Media is conducting an internal inquiry into why 3,000 customers' bank details were burned to a CD which was then lost, it emerged today.

The incident came to light inside the company on 29 May. Virgin Media is part way through individually contacting the people affected, who all signed up in Carphone Warehouse stores nationwide from January this year.

A company spokesman told The Register that transferring sensitive data customer on CD goes against its policy of using secure FTP tranfers. The data on the CD was not encrypted and also included names and home addresses.

Virgin Media emphasised the blunder had been "isolated" and had never happened before. The staff involved in the incident are subject to the internal inquiry.

The firm contacted the Information Commissioner's Office when it discovered the loss and took its advice on how to inform customers. It is paying for credit file protection for everyone whose banking information is now out in the wild, which means any fraud will be indemnified and credit histories will be unaffected.

While the financial cost to customers will be zero, and negligible for Virgin Media, the embarrassment should be massive. Public awareness of the dangers of data loss remains high in the wake of last year's HMRC debacle and its many sequels, and if we can't trust a network operator to shift information securely then who can we? ®

Internet Security Threat Report 2014

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.