Feeds

HP begs AMD PC owners to put XP SP3 on ice

Wait for sticky plaster patch

Intelligent flash storage arrays

Hewlett-Packard has told customers not to install Windows XP service pack three (SP3) on AMD-based desktops until Microsoft and HP cough fixes to the endless reboot snafu that has wreaked havoc on PCs.

Microsoft confirmed yesterday that it was scurrying to patch the problem after hundreds of angry XP customers first grumbled about the sizeable cock-up last week.

"HP is working diligently with Microsoft on a software update and will be proactively distributing a patch this week through HP Update that will prevent this error from occurring," said the computer giant in a statement. "HP recommends consumers with AMD-based desktops wait until after HP's or Microsoft's updates have been deployed on their systems to install Service Pack 3."

Microsoft’s message board was, within hours of the firm pumping the operating system’s final service pack out to the masses, inundated with complaints about machines being crippled by the endless reboot cock-up.

On Wednesday HP, which is the world’s biggest computer vendor, posted advice on its website about its Pavilion and Compaq Presario desktop PCs:

“After installing the initial release of Service Pack 3 for Windows XP an error condition can occur. The Service Pack 3 update copies an Intel power management driver to the computer that was not on the computer before the update.

“During Windows startup, computers with AMD processors may experience a blue screen error,” it said.

That acknowledgement, which somewhat swerves any admission of guilt, follows Microsoft’s statement earlier this week in which it blamed OEMs for “improperly placing a Windows XP image created for an Intel-based computer onto machines with non-Intel chipsets”.

Notably, Microsoft avoided specifics on which computer manufacturers had been guilty of mistakenly loading the wrong Sysprep image on their machines.

Microsoft also confirmed – much to the chagrin of XP customers who have patiently awaited SP3 after its release was spurned by a Vista-centric Redmond several times – that the endless reboot problem first surfaced way back in 2004 when service pack two landed.

The error, it said, was brought on by an orphaned power management Intel-only driver (intelppm.sys) that remains in the Windows Registry when the wrong image has been loaded onto AMD-based machines.

However, customers have also complained that the glitch has occurred following the install of XP SP3 on PCs from Dell, Gateway and Lenovo, while others have suggested Asus chipsets have also been crippled by the reboot problems.

Unsurprisingly, AMD, HP and Microsoft have all claimed that the issues have been fairly limited to some desktop computers. But, as is often the case with this type of FAIL, no tech vendor has been brave enough to step forward to provide a definitive number of how many PCs have actually been affected by the issue.

HP said it hopes to push out a patch named SP37394 to customers within the next week. No word yet on when y’all can expect to see a fix from Microsoft, however. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
Chrome 38's new HTML tag support makes fatties FIT and SKINNIER
First browser to protect networks' bandwith using official spec
Admins! Never mind POODLE, there're NEW OpenSSL bugs to splat
Four new patches for open-source crypto libraries
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.