Feeds

British Gas sues Accenture

Ahh... they deserve each other

The Power of One Brief: Top reasons to choose HP BladeSystem

British Gas is suing Accenture for £182m in costs connected to the failure of a new billing system put in place by the consultants in 2006.

Problems with the system led to a massive increase in complaints against the gas supplier. Centrica, British Gas's parent company, has already written off £200m due to problems with the system.

Complaints about British Gas peaked in April 2007. By October 2007 energywatch figures showed it was still the second worst energy supplier for customer service.

British Gas said complaints have fallen 85 per cent since then.

It said: "British Gas sought to establish what went wrong and why. A subsequent independent analysis of the billing system has concluded that Accenture was responsible for fundamental errors in the design and implementation of the system.

As a direct consequence British Gas was forced to make significant investments to address the system failures and these investments are ongoing. It also incurred significant additional staff costs to manage the customer service issues. The increased cost to address the problems comes on top of the initial £300m investment." The company said it had no other option but to sue Accenture.

It claims it had to hire 2,500 extra staff to help sort out problems created by the billing system.

Accenture sent us the following statement: "Accenture rejects responsibility for the situation Centrica created. Centrica directed the design, build and implementation of the Jupiter system and insisted on many of the features they now find problematic. At their own choice, after extensive testing, in March 2006 Centrica took over total control over all aspects of the system about which they now complain and has operated the system themselves for over two years...We are confident based on the facts of the situation that this claim is baseless and without merit. Accenture will vigorously defend the High Court proceedings."

The statement said that Centrica was trying to shift blame for a situation it created.®

Designing a Defense for Mobile Applications

More from The Register

next story
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
ONE EMAIL costs mining company $300 MEEELION
Environmental activist walks free after hoax sent share price over a cliff
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.