Feeds

MS pulls plugs on XP SP3 mass launch

'Compatibility issues' delay Windows update

Combat fraud and increase customer satisfaction

Microsoft has pulled the general release of Windows XP service pack three (SP3) at the eleventh hour, blaming a “compatibility issue” for the cock-up.

The software giant said late yesterday it was suspending mass download of the long-awaited service pack while it investigates the problem between its point-of-sale app – Dynamics Retail Management System (RMS) – and both XP SP3 and Vista SP1.

It said in an email that the update, which was released to manufacturing and volume licensing customers a week ago and was supposed to be generally available from yesterday, will not be pumped out to the masses via its Windows Update (WU) website as planned until the company fixes the bug.

However, the firm hasn’t pinpointed when XP SP3 will be available, much to the chagrin of Vista-shy customers who have been patiently waiting for the update to land.

“In the last few days, we have uncovered a compatibility issue between Microsoft Dynamics Retail Management System (RMS) and both Windows XP SP3 and Windows Vista Service Pack 1 (SP1)," said the firm.

"In order to make sure customers have the best possible experience, we have decided to delay releasing Windows XP Service Pack 3 (SP3) to the web.”

It also said that filtering would be put in place “shortly” to prevent WU spitting out both service packs to systems running Dynamics RMS. Once that tweak has been made, XP SP3 will be made available online.

Microsoft added that customers running its point-of-sale app, which is used mainly by small to medium-sized retailers, should swerve installing the service packs on either OS until a fix has been provided.

Redmond pushed back the release date of XP’s final service pack several times, and was supposed to be withdrawing sales of the operating system from the market at the end of June.

But earlier this month Microsoft, in a somewhat embarrassing U-turn that suggested the firm was pricking up its ears and listening to unfavourable customer feedback about Vista, said it would continue to sell Windows XP Home for bargain basement PCs beyond its scheduled 30 June kill-date .

Just last week Microsoft boss Steve Ballmer hinted that XP could be reprieved from end-of-life if enough customers demand it. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Windows 8.1, which you probably haven't upgraded to yet, ALREADY OBSOLETE
Pre-Update versions of new Windows version will no longer support patches
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.