Feeds

The web rip-offs nobody cares about

Online, no one can hear you cry

SANS - Survey on application security programs

They took this pretty seriously at the supplier and asked for all the details, which we provided. Then their crime unit moved in, and we waited for the storm.

Four months later, checking vendors on the auction site, the same vendor was offering the same products under the same terms and conditions at the same price.

It's a problem, yes; but fixing it is not cost-effective, it would seem. And when you buy a £20 item and it just never shows up, the admin costs of getting anybody in authority involved are proportionately even more prohibitive. "Nobody cares," in short.

When you do get ripped off, several remedies that worked a year ago may turn out not to work any more. The law on online purchases is: "Use a credit card" - because if the product is not delivered as specified, the credit card will place a charge-back to the retailer, plus a £35 fee. But credit card companies have become wise to this.

Who'd have credited it?

A year ago, if you bought online using Paypal, having charged your Paypal account up first, the credit card supplier would see this as a credit card purchase. Today, more and more of them are getting out of it by claiming that all they provided was "a cash advance".

What's the law on this? "If you get an answer out of the Office of Fair Trading, then you'll do better than we have," said Perry at e-Victims.

There's no sign of things improving. Perry exposed many of the scams which regularly occur on eBay. When in doubt, of course, a big corporation should always shoot the messenger and, right on cue, eBay suspended his account. Yes, Perry did exaggerate the problem, but anybody who works in the crime area will confirm the problem is real.

I have a question for eBay: if you are out to help reduce crime, fencing (dealing in stolen goods), and scams, one thing you could do is accept credit card payments. Why won't you? And why won't you work with consumer-help groups like e-Victims?

I'm not saying this would solve the problem overnight, but I am suggesting that it would help your image a lot if you stopped doing things which are inevitably going to be perceived as crook-friendly. And it's not just eBay - it is probably just the most prominent.

I'm not suggesting anybody is doing anything crooked at any of these "auction" sites. I am saying that they face a real PR problem if they don't make it a lot more obvious that they are aware of the scams and prepared to be whiter than white about how they clamp down on them. ®

High performance access to file storage

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.