Feeds

Choose and Book mixes up patient appointments

Neither chosen nor booked

Intelligent flash storage arrays

The NHS hospital booking service has sent up to 340 patients incorrect appointment data, delaying a software upgrade.

According to Connecting for Health (CfH), the agency in charge of the NHS National Programme for IT, a system error led to some patients receiving other people's appointment details. It said the error is still being investigated, and will release more information when it has been determined.

Most patients given the wrong data have been informed before attending hospitals, since the error started on 11 April 2008.

"A few did turn up for appointments which were not there for them," said a spokesperson for CfH. "We apologise for inconveniencing them."

CfH added that it put into action plans to contact providers so patients would receive the right appointments, and that it did not believe patient confidentiality had been breached.

The problems stopped a planned upgrade, from release 3.6 of Choose and Book's software to release 4, on 12 April. It has been postponed with no new date for implementation. The spokesperson said there did not appear to be a connection between the problems and the upgrade work, which had not started when the wrong appointments were generated.

"The programme continues to run on the current 3.6 release while NHS CfH works closely with Choose and Book's principal supplier (Atos Origin) and its sub-contractors to resolve the issue affecting a relatively small number of patient bookings," the spokesperson said.

Choose and Book has been used in making seven million appointments since its inception.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Internet Security Threat Report 2014

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.