Feeds

O2: We didn't know we were capping 3G data speeds

It was just a PRovisioning error

Secure remote control for conventional and virtual desktops

O2 admitted today it has been capping speeds for its 3G customers, but claims that this is all down to a "provisioning error" rather than a deliberate policy of profiling its subscriber base.

This would all make more sense if it wasn't a clear reversal of the position it explained to us last week, when it rationalised its lower than industry standard speeds in terms of "user profiles", "industry norms" and "bandwidth allocations".

Apparently all that was just a bit of internal confusion. Whether it was trying to confuse us, their customers, or its own PR department, isn't clear - certainly it succeeded at all three.

To avoid any further misunderstanding, here is O2's latest statement in full:

The vast majority of our 3G customers are able to access the internet on their mobile device at speeds of up to 384 KBps or typically up to 1.3 MBps if they have an HSDPA-enabled device. The O2 network is fully HSDPA-enabled and we will be further increasing the maximum speeds available on HSDPA throughout the year, up to 7.2 MBps.

Because of a provisioning error, which came to our attention last week, a small proportion of our 3G customers have not been getting these higher speeds.

We apologise to those customers who were affected. The issue is simple to fix and we will be doing so this week. If customers still have problems after that, they should call O2 in the normal way.

We would assume the figures are intended to be in Kb/sec, not KB/sec (bits rather than bytes), but we're reluctant to assume anything at this point, so we present it verbatim.

Users of the XDA Developers forum did even better, with the above explanation being followed by the promise that O2 UK's Head of Technology Engineering would be along tomorrow to answer questions on the issue; whether he can explain why the company has so much trouble explaining the services it provides remains to be seen.

In theory, this announcement means that 02 is providing 3G speeds comparable to its competition, but that half the company was blissfully unaware of the fact. While it's hard to have confidence in a network that arbitrarily limits connection speeds, is it any easier to trust a company that can't get its story straight? ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.