Feeds

BT hands top job to Retail chief

Chairman praises journey from troubled to troubling

Boost IT visibility and business value

BT has promoted its Retail unit boss Ian Livingston to CEO of the entire group. He'll succeed Ben Verwaayen at the end of May.

Livingston has long been seen as CEO-in-waiting at BT.

He inherits a company described by BT chairman Sir Michael Rake today as "thriving", but described by a major consumer survey as the worst phone company in the UK. The online YouGov poll for uSwitch of more than 11,000 people rated BT bottom for customer satisfation on nine different measures. Sky came top.

BT's share price has tumbled nearly 30 per cent since November and it is undergoing massive internal turmoil as it struggles to restructure and meet its targets for the deployment of the 21CN next generation backhaul.

Rake said: "Ben has been an exceptional CEO whose courage and leadership has transformed BT from being a deeply troubled organisation into a thriving business with global capability and a clear strategy for the future. He has been instrumental in restoring pride in BT."

Dutchman Verwaayen joined BT in 2002 from communications hardware giant Lucent. He said: "Ian Livingston will lead the company from strength to strength when he takes over as CEO in June. He is a great guy with a fantastic record of business achievement."

As boss of BT Retail, Ian Livingston presided over the secret and allegedly illegal advertising profiling of tens of thousands of BT broadband customers in 2006 and 2007, in partnership with Phorm. The action has been branded "disgraceful" by MP Don Foster.

BT said today Livingston had returned the unit to growth and increased profitability.

Livingston said: "[Ben Verwaayen's] informality and approachable style have won him the admiration and respect of everyone in the business. BT is a great company with a strong history and an even more exciting future."

Livingston joined BT as finance director in 2002 after a stint as finance director at Dixons. ®

Seven Steps to Software Security

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.