Feeds

BT hands top job to Retail chief

Chairman praises journey from troubled to troubling

Choosing a cloud hosting partner with confidence

BT has promoted its Retail unit boss Ian Livingston to CEO of the entire group. He'll succeed Ben Verwaayen at the end of May.

Livingston has long been seen as CEO-in-waiting at BT.

He inherits a company described by BT chairman Sir Michael Rake today as "thriving", but described by a major consumer survey as the worst phone company in the UK. The online YouGov poll for uSwitch of more than 11,000 people rated BT bottom for customer satisfation on nine different measures. Sky came top.

BT's share price has tumbled nearly 30 per cent since November and it is undergoing massive internal turmoil as it struggles to restructure and meet its targets for the deployment of the 21CN next generation backhaul.

Rake said: "Ben has been an exceptional CEO whose courage and leadership has transformed BT from being a deeply troubled organisation into a thriving business with global capability and a clear strategy for the future. He has been instrumental in restoring pride in BT."

Dutchman Verwaayen joined BT in 2002 from communications hardware giant Lucent. He said: "Ian Livingston will lead the company from strength to strength when he takes over as CEO in June. He is a great guy with a fantastic record of business achievement."

As boss of BT Retail, Ian Livingston presided over the secret and allegedly illegal advertising profiling of tens of thousands of BT broadband customers in 2006 and 2007, in partnership with Phorm. The action has been branded "disgraceful" by MP Don Foster.

BT said today Livingston had returned the unit to growth and increased profitability.

Livingston said: "[Ben Verwaayen's] informality and approachable style have won him the admiration and respect of everyone in the business. BT is a great company with a strong history and an even more exciting future."

Livingston joined BT as finance director in 2002 after a stint as finance director at Dixons. ®

Remote control for virtualized desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.