Feeds

HSBC pops thousands of customer details in the post

Guess what happened next?

Security for virtualized datacentres

HSBC has admitted that it has misplaced 370,000 customer details, which were put in the post a month ago on an unencrypted disc.

The envelope has not arrived at its intended destination - a reinsurance firm.

A spokesman for HSBC told the Reg: "We have sent a disc to our reinsurers which they never received. The disc was not encrypted but was password-protected. Our normal method is to use electronic transfer but on the day this happened the system was down so it was sent by disc instead." The disc was sent using ordinary Royal Mail services.

Nick Lowe, regional director for Northern Europe at security firm Check Point said: “The disc was apparently password-protected, but this can be overcome fairly easily by an IT-literate person.

“In this sector, where information is highly sensitive, always-on strong encryption of data is the minimum protection that should be applied to laptops, discs and USB storage devices."

The customer files did not contain account information or addresses but life insurance details, dates of birth and smoking habits.

HSBC has told the Financial Services Authority what happened. The FSA fined Nationwide £980,000 for breaching customer privacy last year by losing a laptop containing customer information. ®

Security for virtualized datacentres

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.