Feeds

HSBC pops thousands of customer details in the post

Guess what happened next?

The Power of One Infographic

HSBC has admitted that it has misplaced 370,000 customer details, which were put in the post a month ago on an unencrypted disc.

The envelope has not arrived at its intended destination - a reinsurance firm.

A spokesman for HSBC told the Reg: "We have sent a disc to our reinsurers which they never received. The disc was not encrypted but was password-protected. Our normal method is to use electronic transfer but on the day this happened the system was down so it was sent by disc instead." The disc was sent using ordinary Royal Mail services.

Nick Lowe, regional director for Northern Europe at security firm Check Point said: “The disc was apparently password-protected, but this can be overcome fairly easily by an IT-literate person.

“In this sector, where information is highly sensitive, always-on strong encryption of data is the minimum protection that should be applied to laptops, discs and USB storage devices."

The customer files did not contain account information or addresses but life insurance details, dates of birth and smoking habits.

HSBC has told the Financial Services Authority what happened. The FSA fined Nationwide £980,000 for breaching customer privacy last year by losing a laptop containing customer information. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.