Royal Mail sites hit by downtime cock-up
Someone's going to get the sack
Royal Mail’s three main websites have been unavailable since last night, forcing millions of customers to get used to the taste of glue while guessing where their registered post might be.
Blighty’s national postal service currently has no online facility. Instead, customers attempting to gain web access to Royal Mail are greeted with a static status page about the downtime.
It reads: “Our website is temporarily unavailable. Full service should be resumed very soon. We apologise for any inconvenience this may cause you.”
A number of frustrated readers have contacted El Reg about the massive system outage telling us that Royal Mail’s websites have been out of action since last night.
Services currently unavailable on royalmail.com, postoffice.co.uk and parcelforce.com include tracking and tracing special delivery parcels and registered mail, the ability to print out postage, and a facility to check postcodes.
We called Royal Mail to find out when its websites might come back to life and to also try and pin down what caused the cock-up.
A spokesman told us that Royal Mail tech bods are investigating the problem, but was extremely vague when asked to provide further details.
“We’re still trying to get some clarification on what’s gone wrong. If I could tell you more I would but I couldn’t possibly speculate without being in possession of all the facts,” he said.
Royal Mail is unable to update customers on when they can expect service to be resumed, said the spokesman. In the meantime there's always the telephone, he added. ®
theres a jolly little song
..it ends "C-S-C, k-e-y, m-o-u-s-e!"
Joking aside, don't be in a rush to tar+feather CSC until you know detail of the SLAs in the RM contract... oh alright, you get the tar, I'll pluck the chickens
As good as down for weeks
The speed of response of the Royal Mail site has been attrocious recently.
Three minutes to get the second class postage page, fifteen minutes and still no response from the print-your-own postage log-on pages.
As far as I can see there's nowhere on their site to complain about the website - just late deliveries etc. How glad I was when up popped a "Take our Survey" and I was able to feed back...
Also suprised that the Royal Mail traceroute goes from UK to New York to Holland - what no UK servers
So maybe they've taken it down to add a second processor and a few Mb more memory
must blame hardware and bean counters
WE cannot blame winders this time. According to Netcraft all of the listed sites are running Solaris 9/10.