Feeds

Royal Mail sites hit by downtime cock-up

Someone's going to get the sack

Build a business case: developing custom apps

Royal Mail’s three main websites have been unavailable since last night, forcing millions of customers to get used to the taste of glue while guessing where their registered post might be.

Blighty’s national postal service currently has no online facility. Instead, customers attempting to gain web access to Royal Mail are greeted with a static status page about the downtime.

It reads: “Our website is temporarily unavailable. Full service should be resumed very soon. We apologise for any inconvenience this may cause you.”

A number of frustrated readers have contacted El Reg about the massive system outage telling us that Royal Mail’s websites have been out of action since last night.

Services currently unavailable on royalmail.com, postoffice.co.uk and parcelforce.com include tracking and tracing special delivery parcels and registered mail, the ability to print out postage, and a facility to check postcodes.

We called Royal Mail to find out when its websites might come back to life and to also try and pin down what caused the cock-up.

A spokesman told us that Royal Mail tech bods are investigating the problem, but was extremely vague when asked to provide further details.

“We’re still trying to get some clarification on what’s gone wrong. If I could tell you more I would but I couldn’t possibly speculate without being in possession of all the facts,” he said.

Royal Mail is unable to update customers on when they can expect service to be resumed, said the spokesman. In the meantime there's always the telephone, he added. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.