Feeds

Royal Mail sites hit by downtime cock-up

Someone's going to get the sack

Build a business case: developing custom apps

Royal Mail’s three main websites have been unavailable since last night, forcing millions of customers to get used to the taste of glue while guessing where their registered post might be.

Blighty’s national postal service currently has no online facility. Instead, customers attempting to gain web access to Royal Mail are greeted with a static status page about the downtime.

It reads: “Our website is temporarily unavailable. Full service should be resumed very soon. We apologise for any inconvenience this may cause you.”

A number of frustrated readers have contacted El Reg about the massive system outage telling us that Royal Mail’s websites have been out of action since last night.

Services currently unavailable on royalmail.com, postoffice.co.uk and parcelforce.com include tracking and tracing special delivery parcels and registered mail, the ability to print out postage, and a facility to check postcodes.

We called Royal Mail to find out when its websites might come back to life and to also try and pin down what caused the cock-up.

A spokesman told us that Royal Mail tech bods are investigating the problem, but was extremely vague when asked to provide further details.

“We’re still trying to get some clarification on what’s gone wrong. If I could tell you more I would but I couldn’t possibly speculate without being in possession of all the facts,” he said.

Royal Mail is unable to update customers on when they can expect service to be resumed, said the spokesman. In the meantime there's always the telephone, he added. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.