Feeds

BT hits 'undo' on anti-spam email update

You've got FAIL

Next gen security for virtualised datacentres

BT has been forced to roll back changes it made to its rules on outgoing email addresses after they caused confusion for its broadband customers.

In March, the firm's Retail tentacle applied restrictions that meant customers who do not use an "@btinternet.com" address for outgoing mail must verify it to avoid a 553 SMTP error.

Obscure instructions on BTYahoo! co-branded pages made it frustrating for some customers to comply with the new regime. Others were angry that not enough warning was given.

BT has now decided to clarify the process before giving it another whirl. A statement released by the firm said:

The email security enhancements we introduced earlier this month, although only affecting a minority of our customers, had a greater impact than we had expected.

This is an important security enhancement needed to prevent spam and phishing abuse on the Internet however we rolled-back recent phases of this work as soon as we realised the impact it was having on customers and this will have cleared most of the recently-experienced 553 errors.

If you have use a different email address in the "From" field of your email client to that of your BT Yahoo! email address then it can still be used as long as the email address is not another BT or Yahoo! email address.

Got that? BT said it would try again "once we are satisfied the customer journey is as clear and simple as possible". Which is nice.

More here, courtesy of Thinkbroadband.com, including help if you're still having problems. ®

Boost IT visibility and business value

More from The Register

next story
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.