Feeds

BT hits 'undo' on anti-spam email update

You've got FAIL

Intelligent flash storage arrays

BT has been forced to roll back changes it made to its rules on outgoing email addresses after they caused confusion for its broadband customers.

In March, the firm's Retail tentacle applied restrictions that meant customers who do not use an "@btinternet.com" address for outgoing mail must verify it to avoid a 553 SMTP error.

Obscure instructions on BTYahoo! co-branded pages made it frustrating for some customers to comply with the new regime. Others were angry that not enough warning was given.

BT has now decided to clarify the process before giving it another whirl. A statement released by the firm said:

The email security enhancements we introduced earlier this month, although only affecting a minority of our customers, had a greater impact than we had expected.

This is an important security enhancement needed to prevent spam and phishing abuse on the Internet however we rolled-back recent phases of this work as soon as we realised the impact it was having on customers and this will have cleared most of the recently-experienced 553 errors.

If you have use a different email address in the "From" field of your email client to that of your BT Yahoo! email address then it can still be used as long as the email address is not another BT or Yahoo! email address.

Got that? BT said it would try again "once we are satisfied the customer journey is as clear and simple as possible". Which is nice.

More here, courtesy of Thinkbroadband.com, including help if you're still having problems. ®

Intelligent flash storage arrays

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?