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BT hits 'undo' on anti-spam email updateYou've got FAILPublished Wednesday 2nd April 2008 07:02 GMT BT has been forced to roll back changes it made to its rules on outgoing email addresses after they caused confusion for its broadband customers. In March, the firm's Retail tentacle applied restrictions that meant customers who do not use an "@btinternet.com" address for outgoing mail must verify it to avoid a 553 SMTP error. Obscure instructions on BTYahoo! co-branded pages made it frustrating for some customers to comply with the new regime. Others were angry that not enough warning was given. BT has now decided to clarify the process before giving it another whirl. A statement released by the firm said: The email security enhancements we introduced earlier this month, although only affecting a minority of our customers, had a greater impact than we had expected. Got that? BT said it would try again "once we are satisfied the customer journey is as clear and simple as possible". Which is nice. More here, courtesy of Thinkbroadband.com, including help if you're still having problems. ® 18 comments posted — Comment period finished Got to love BT/YahooPosted: 07:46 2nd April 2008 First official thing I'd heard about this.Posted: 07:54 2nd April 2008 Why am I suspiciousPosted: 08:01 2nd April 2008 Not strictly true...Posted: 08:03 2nd April 2008 FnckwitsPosted: 08:33 2nd April 2008
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