Feeds

T5 opening turns into Airplane 3.0

Bags lost, flights cancelled, coffee runs out?

The Power of One Brief: Top reasons to choose HP BladeSystem

The opening of BAA’s Terminal 5 today was marred by the disappearance of passengers’ baggage followed by the disappearance of entire planes as the terminal’s sole occupant, BA, threw up its hands in despair.

The £4.3bn terminal, which opened this morning, has been touted as the gateway to a new UK, where dwindling industrial and North Sea oil revenues will be replaced by the proceeds from duty free sales.

However, by lunchtime today there were reports of chaos as the terminal’s high-tech baggage system failed in the first hour. Passengers arriving on the inaugural flights had to wait up to three hours for their baggage to appear, and some apparently headed out of the terminal with only their carry-on luggage.

Other reports cited a broken escalator at the brand new terminal, and there were also grouses about the signposting on the roads leading to the building. Customer parking also descended into chaos.

By mid-morning, it seems, departures were subject to delay, and by the afternoon flights a rash of cancellations were plastered all over the departure boards. There have been 33 flights scrapped, both international and domestic. It’s difficult to confirm which flights, though, as BA’s website says its “systems are not responding”.

The only thing that did go according to plan, it appears, was a demonstration by 250 environmental campaigners, but presumably they’d arrived by public transport.

British Airways admitted "teething problems" and put at least some of the problems down to "staff familiarity" and "delays in staff security provision". A spokeswoman said the baggage problems were "being resolved" but could not say when.

It was all supposed to have been so different. In fact, we would love to show you a picture of how it was supposed to be. But, as we reported yesterday, BAA doesn’t consider us a “suitable” website, and won’t supply us any pictures. ®

Eight steps to building an HP BladeSystem

More from The Register

next story
NSA man: 'Tell me about your Turkish connections'
Spooks ask Dabbsy to suggest a nice hotel with pool
Carlos: Slim your working week to just three days of toil
'Midas World' vision suggests you retire later, watch more tellie and buy more stuff
Motorist 'thought car had caught fire' as Adele track came on stereo
'FIRE' caption on dashboard prompts dunderheaded hard shoulder halt
Yahoo! Japan! launches! service! for! the! dead!
If you're reading this email, I am no longer alive
Plucky Rockall podule man back on (proper) dry land
Bold, barmy Brit adventurer Nick Hancock escapes North Atlantic islet
Russia sends SEX-CRAZED GECKOS to SPAAAAACE!
In space... no one can hear you're green...
Brit Rockall adventurer poised to quit islet
Occupation records broken, champagne corks popped
Accused! Yahoo! exec! SUES! her! accuser!, says! sex! harassment! never! happened!
Allegations were for 'financial gain', countersuit claims
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.