Feeds

Vista SP1 customers get free support

Microsoft responds to grumbles

Choosing a cloud hosting partner with confidence

Microsoft has sought to appease frustrated Windows Vista customers by giving away free support to anyone struggling to install service pack one (SP1).

A huge swathe of people has been frozen out of the upgrade until an unknown date in April, but some were able to manually download SP1 as of last week via the firm’s Windows Update website.

However, a heap of complaints have been stacking up on the firm’s official Vista blog, over troubles with the service pack install.

So, in an apparent attempt to ease some of the grumbles, Microsoft blogger Brandon Le Blanc says that anyone, including customers with original equipment manufacturer (OEM) copies of Vista, will be eligible for free SP1 installation support.

"You have a variety of options you can choose for support – all of which will NOT cost you any support fee. I repeat: support for SP1 will NOT cost you anything."

Such a free service is normally reserved only for purchasers who bought Vista at retail, while those who already have the operating system pre-loaded on their machines are referred directly to the OEM or reseller and are charged a nominal fee.

But in extending its free support Microsoft has clearly made an exception to that rule.

According to the firm’s SP1 site, unlimited installation and compatibility support is available free of charge until 18 March next year.

Under the plan customers can email a special SP1 support address or use online chat.

TechNet and MSDN subscribers, those with a software assurance agreement and anyone who's a member of the Microsoft partner program also have a telephone number they can call for service pack support. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
Chrome 38's new HTML tag support makes fatties FIT and SKINNIER
First browser to protect networks' bandwith using official spec
Admins! Never mind POODLE, there're NEW OpenSSL bugs to splat
Four new patches for open-source crypto libraries
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.