Adobe pulls bug-riddled Photoshop update
Lightroom users plunged into darkness
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Adobe has withdrawn a Photoshop product update because it was too buggy and has told customers to uninstall it.
The latest version of Photoshop Lightroom, Adobe's toolbox which helps photographers manage large volumes of digital photos, contains three "frankly unacceptable" bugs, Adobe said. The software company has removed the update from its site.
The bugs, which affect both PCs and Macs, are a time stamp error, a problem with the way files are converted to the DNG (Digital Negative) format, and an error with converting Olympus camera JPEGs into other formats.
Adobe says anyone who has installed the update should now uninstall it.
"The Lightroom 1.4 update for Mac and Windows has been temporarily removed from the Adobe.com site," wrote Lightroom product manager Tom Hogarty in a blog post. "Those Lightroom users who have installed Lightroom version 1.4 should uninstall the update and install Lightroom 1.3.1 [the prior version]."
Some users were not impressed. "You have no idea how much pain this caused over the weekend," wrote Richard Stocks in response. "I can only hope the QA folk have learned some important lessons about regression testing so we don't see this kind of thing repeated. To introduce such massive problems into something that was functional really has no excuse."
In a subsequent blog post, Hogarty said Adobe did not know about the bugs prior to release and that his team was "extremely sorry".
"In our eagerness to get new camera support into customers' hands as promptly as possible, we let some bugs slip past our testing that were frankly unacceptable.
"Compared to other Adobe applications, we've taken a much more aggressive approach to releasing frequent new versions with new features, but it's clear we need to take a hard look at our release process to make sure that this aggressive approach doesn't sacrifice quality."
There's now no scheduled release date for the update. ®
COMMENTS
Great...
Nice to see what people pay hundreds of dollars/pounds for...
And as someone noticed above, why can OpenOffice create a perfect looking PDF in a second when Adobe hangs, crashes or just takes some 5 minutes to create one that does NOT look exactly like the Word DOC on the screen?
When my boss (Windows user, poor guy) has to create a PDF from a Word document he usually sends it to me besides using the Adobe software (linked from Word). Usually I'll get the email, open in OO (check for figure and caption placement problems), convert to PDF, and he'll have it back in his email before his run finishes -- if it ever finishes.
Scanning With Acrobat 8
Maybe I'm missing something but when I want to scan a document into Acrobat 8 I first have to say where it's got to be saved, which is tiresome especially as I then have to delete it if i don't then want it.
I don't know any other prog where you have to save a doc before creating it.
Do other users have this problem?
I've now gone back to Acrobat 7 which doesn't have any such nonsense.
I wonder what on earth Adobe were thinking of.
Adobespeak?
My foray into the abyss (Adobe) began innocently with the product bundled with a Umax Powerlook 2000 scanner (bless her heart) Photoshop Ver. No.3.....yep, thats right! that was so long ago when you picked up your land line and called for help an actual human answered the phone after 3 rings who in turn spoke in a clear english...well maybe not english she was american, voice asked if I was using the Mac version. When I said windoughs 95 she explained through apologies for the Buggy nature of the porting and they were working on an update...Which was a LOT nicer then I was treated for asking Minolta why the RD-175 digital camera software would give me a blue screen notice telling me the 386 kernal sprout died.. Well I've got to toddle off to brisk game of shuffle board, where is that coat? oh! sorry I'm still wearing it.
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