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1&1 says sorry to one in ten

Another outage, another apology

Providing a secure and efficient Helpdesk

Web hosting outfit 1&1 suffered another outage yesterday, but told us this time it only affected ten per cent of customers.

Several Reg readers got in touch to complain they could not access their databases and that support lines were overloaded from 1.00pm yesterday.

1&1 sent us the following statement:

Due to an unexpected error during a DNS reconfiguration, database services for UK customers not using dedicated servers were temporarily unavailable between 13:39 and 15:15.

However, there was neither storage lost nor website or database server down; this led to some shared hosting websites temporarily not aligning with linked databases.

The majority, more than 90 percent of 1&1 customers who have either not configured a database with their website or are using a database on their 1&1 Dedicated Server, were not affected by the incident.

After the incident had been reported, the DNS configuration had been fixed. Services are back to normal now.

We apologise for any inconvenience.

1&1 last had an outage in January of 2007.

The firm promises customers "99.99 per cent" because "No matter what the cause, network downtime hurts your credibility, your sales, and your business". True. ®

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