Feeds

1&1 says sorry to one in ten

Another outage, another apology

Website security in corporate America

Web hosting outfit 1&1 suffered another outage yesterday, but told us this time it only affected ten per cent of customers.

Several Reg readers got in touch to complain they could not access their databases and that support lines were overloaded from 1.00pm yesterday.

1&1 sent us the following statement:

Due to an unexpected error during a DNS reconfiguration, database services for UK customers not using dedicated servers were temporarily unavailable between 13:39 and 15:15.

However, there was neither storage lost nor website or database server down; this led to some shared hosting websites temporarily not aligning with linked databases.

The majority, more than 90 percent of 1&1 customers who have either not configured a database with their website or are using a database on their 1&1 Dedicated Server, were not affected by the incident.

After the incident had been reported, the DNS configuration had been fixed. Services are back to normal now.

We apologise for any inconvenience.

1&1 last had an outage in January of 2007.

The firm promises customers "99.99 per cent" because "No matter what the cause, network downtime hurts your credibility, your sales, and your business". True. ®

Internet Security Threat Report 2014

More from The Register

next story
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.