Feeds

1&1 says sorry to one in ten

Another outage, another apology

High performance access to file storage

Web hosting outfit 1&1 suffered another outage yesterday, but told us this time it only affected ten per cent of customers.

Several Reg readers got in touch to complain they could not access their databases and that support lines were overloaded from 1.00pm yesterday.

1&1 sent us the following statement:

Due to an unexpected error during a DNS reconfiguration, database services for UK customers not using dedicated servers were temporarily unavailable between 13:39 and 15:15.

However, there was neither storage lost nor website or database server down; this led to some shared hosting websites temporarily not aligning with linked databases.

The majority, more than 90 percent of 1&1 customers who have either not configured a database with their website or are using a database on their 1&1 Dedicated Server, were not affected by the incident.

After the incident had been reported, the DNS configuration had been fixed. Services are back to normal now.

We apologise for any inconvenience.

1&1 last had an outage in January of 2007.

The firm promises customers "99.99 per cent" because "No matter what the cause, network downtime hurts your credibility, your sales, and your business". True. ®

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
Adrian Mole author Sue Townsend dies at 68
RIP Blighty's best-selling author of the 1980s
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.