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Comments on ‘Microsoft admits big delay on Home Server bug fix’

Alert! Data corruption causes domestics

Published Tuesday 11th March 2008 13:54 GMT

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Black Box Mentality 

By mixbsd
Posted Tuesday 11th March 2008 14:16 GMT

Home Server looks like a turnkey solution for people who can't be bothered to learn how to set up simple network shares.

Kind of ironic that something billed as a backup device actually corrupts data.

NAS/Linux 

By Anonymous Coward
Posted Tuesday 11th March 2008 14:17 GMT
Linux

Just use a NAS/Linux for home server. Problem solved.

Also

"“BTW, thanks to Home Server my wife stopped talking to me as she is now really mad at me. Not only are some of our pictures gone, I spent countless hours in my room figuring out what the hell is wrong instead of with the family,” he added."

his wife should be rightfully mad at him, where were his backups?

Home Server 2008 – which is built on similar code to Vista’s kernel? 

By Dick
Posted Tuesday 11th March 2008 14:35 GMT

Really? Is there a "Home Server 2008 – which is built on similar code to Vista’s kernel"? I thought this problem was with Windows Home Server - which is built on Server 2003?

a “small percentage” of people have been affected 

By Anonymous Coward
Posted Tuesday 11th March 2008 14:36 GMT
Coat

is that the small percentage of people who were stupid enough to buy it?

this is a little unfair and inaccurate 

By alex
Posted Tuesday 11th March 2008 14:41 GMT
Paris Hilton

Firstly calling it WHS 2008, suggests its on the server 2008 / vista code base, its not. Its built on server 2003, SBS edition. The bug is deep in the way the server balances data across multiple drives, as this tech is WHS only it doesn't affect any other server OS. It also only affects a limited number of programs when used to edit files over a network share, the backup database, remote access etc are not effected.

Don't get me wrong, its a major bug and a 6 month fix is pretty poor, but its a clever tech and the bug doesn't make the server useless. Mine has done 2 bare metal restores so far, which is a life saver.

Paris as she maybe wrote the disk management driver and/or this article!

Can someone please explain 

By Ian Peters
Posted Tuesday 11th March 2008 14:48 GMT

Is the application or OS at fault here? If its the OS, why does it not appear to affect any other MS OS?

Now see if it were Apple ..... 

By Webster Phreaky
Posted Tuesday 11th March 2008 14:49 GMT
Jobs Horns

... If it were Apple, HISTORICALLY, Apple would rush out a fix that was BUGGIER than the bug it was trying to fix. Sorry, but the Archives of macfixit.com are stelar PROOF, so start your whinning Apple Mac FUDs.

He should have used ZFS :) 

By Anonymous Coward
Posted Tuesday 11th March 2008 14:57 GMT
Pirate

Poor guy!

http://breden.org.uk/2008/03/02/a-home-fileserver-using-zfs/

@mixbsd & AC 

By Edwin
Posted Tuesday 11th March 2008 15:01 GMT
Unhappy

Not entirely fair - it does more than just sharing, and it's a damn sight more user-friendly than some of the Linux distros I've seen that try to do the same.

In fact, I think it's one of the cleverest things M$ has done in ages.

No excuse for letting a bug like that go unfixed for so long though...

@ Dick 

By Anonymous Coward
Posted Tuesday 11th March 2008 15:18 GMT
Unhappy

"Really? Is there a "Home Server 2008 – which is built on similar code to Vista’s kernel"? I thought this problem was with Windows Home Server - which is built on Server 2003?"

Agreed and i'm pretty sure it's 'loosely' based on 2003 server then it was hacked together by the client team apparently not the server team. Oh dear.

@Webster Phreaky 

By Angus Wood
Posted Tuesday 11th March 2008 15:23 GMT
Flame

You know, I'm actually starting to appreciate your commments. They provide a refreshing jolt of what I can only term "WTF!" reminding me to stop reading the Reg (slacking) and get on with my to-do list.

BTW, to satisfy my curiosity; was it a powerbook which ran off with your wife or a desktop mac?

Microsoft Beta testing program phase 2 

By Colin Morris
Posted Tuesday 11th March 2008 15:29 GMT
Paris Hilton

By now all IT industry workers know that paying through the nose for newly released MS software means you are actually paying to almost 'Beta test' their software in actual real world conditions.

Unfortunately this software is primarily aimed at the general public who don't read about Microsofts numerous 'new software disasters' on tech sites such as this one.

[I'm quite sure, however that avid Reg reader, Paris wouldn't buy any pre-SP1 Microsoft software, either....]

@mixbsd & AC 

By Stuza
Posted Tuesday 11th March 2008 15:34 GMT

Why dont you go and learn about it, its far more than a NAS box.

@mixbsd - fixed 

By Lyndon Hills
Posted Tuesday 11th March 2008 15:37 GMT

Home Server looks like a turkey solution for people....

@Stuza 

By Anonymous Coward
Posted Tuesday 11th March 2008 15:53 GMT

But, a NAS box would accomplish what 99.99% of the consuming public would want, wouldn't it?

The idea of a windows home server is a bit oxymoronic, anyway, when one contemplates it-- people who have both the knowledge to realize their need for a server, plus the proficiency to maintain one, are the people least likely to be impressed with this product, and most likely to have built their own solution offering more features and nicer hardware years before.

The target audience, that is, Joe Schmoe who still can't distinguish his Windows version number from his Office version number, and thinks the monitor contains his data, has no knowledge or experience with the features of a server, and is unlikely to suddenly understand them without any context or education, and are therefore the most likely to suffer from any bugs or design flaws within the product.

Kind of like selling tractor lawnmowers to elderly apartment dwellers.

Some salient points 

By Phil Rigby
Posted Tuesday 11th March 2008 16:22 GMT
Paris Hilton

1) Why is it taking 6 months to fix?

2) Is it related to the Vista slow-file-copying bug?

3) 180Gb of data... he lost "some" pictures... what kind of crap does that blogger have on his system anyway?

@AC (first one) - where do you back up 180gb of data exactly, when your server should be able to handle it?

Paris because I hear she has Windows 95 Home Edition :-)

A product looking for a niche... 

By kb9aln
Posted Tuesday 11th March 2008 16:51 GMT

This particular server product is clearly something meant for an enthusiast. One who likens his toys to the length of his....You know. "Oh yeah, well I have a SERVER at home!"

I agree with Stuza. If the average person wants big storage accessable through a network, that storage should be a box that they plug in and _don't_ have to maintain.

As usual, Redmond's marketing and product planning are off the mark.

Working fine here 

By Risky
Posted Tuesday 11th March 2008 17:02 GMT
Gates Horns

I'm dissapointed this isn't fixed but the bug doesn't impact me as I tend to use the shares for passive storage. I'm pretty pleased with the product and it has a lot of potential.

The Core Issue. 

By amanfromMars
Posted Tuesday 11th March 2008 17:02 GMT
Alien

"We understand the issue really well at this point – it is at an extremely low level of the operating system and it requires thorough testing to ensure that the fix addresses the issue." ... Ohh? It seems to be right at the very highest levels of the operating system.

More than just a NAS 

By Alan W. Rateliff, II
Posted Tuesday 11th March 2008 17:36 GMT
Paris Hilton

WHS is more than just a NAS device. It's a centralized media center, backup and recovery, media sharing, and remote access device, amongst other things.

Not saying that you couldn't hobble all this together yourself on a *nix system, but Joe Sixpack couldn't.

It has some relatively neat features, though not my taste for doing things. Including media integration with the XBox and Media Center. So, why not?

But why such a horrid bug let go so long? Primarily, if the bug only affects machines with multiple hard drives, most home-bodies won't have that (they SHOULD at least have RAID 1 and an external backup drive, but alas.) Seems like MS branched Server 2008 (which begot Vista) and then proceeded to let it hump Vista to produce a retarded in-bred offspring, in some grand scheme to dodge ISPs restrictions and prohibitions on running servers on a home connection.

Really, no excuse for letting this go so long. OR for NOT CATCHING IT in the first place. How long was this friggen thing beta? Oh, still is...

Paris, for humping to produce retarded offspring.

@Stuza 

By Anonymous Coward
Posted Tuesday 11th March 2008 17:43 GMT
Pirate

> "Why dont you go and learn about it, its far more than a NAS box."

Yes, it IS far more -- it's a broken NAS box, and it's about as much use as a chocolate teapot or an ashtray on a motorbike :)

Why don't you go and learn that there are far better alternatives than this pile of trash? There's a reason M$ is getting their ass sued by the European Commission every 5 minutes. Read the news lately? Now why would they want to sue such a nice, friendly company like M$? And if you were making machines holding people's memories (photos etc), wouldn't you fix it quicker than (possibly) 8 months? (Oct '07 -> Jun '08). Try thinking about those things before you answer.

@AC 

By Elmer Phud
Posted Tuesday 11th March 2008 17:44 GMT

"people who have both the knowledge to realize their need for a server, plus the proficiency to maintain one, are the people least likely to be impressed with this product, and most likely to have built their own solution offering more features and nicer hardware years before."

Nah, that's sooo last year.

People now have laptops and desktops at home, all with wireless connections and realise that a central store of music and films and pictures is better than everyone having their own copies.

They have identified a need but, like most, need a plug-and-play option as they have idea how to set up a server - they didn't need to know anything to set up the wireless router or the individual machines, either.

If something is offered off the shelf as a solution then it should bloody work. Instead there is a product still being sold but with the manufacturer just shrugging their shoulders at those who need it to work in a certain way.

Maintaining? -- isn't that just remembering to do back-up's now and then or is it the usual fiddling by 'those that know' that also renders kit unusable for months? ;-)

@Phil Rigby 

By Anonymous Coward
Posted Tuesday 11th March 2008 17:47 GMT
Pirate

> @AC (first one) - where do you back up 180gb of data exactly, when your server should be able to handle it?

500GB disks are cheap, so I see no problem with 180GB. Even, especially servers need a backup policy in place.

Wow... 

By Futaihikage
Posted Tuesday 11th March 2008 18:07 GMT

See, I'm thoroughly impressed. For the team that programmed Home Server to NOT test it properly with Microsoft's OWN applications is just amazing! Forget uTorrent, and Quickbooks... the fact that Microsoft's photo and music managing software rips data to shreds when it writes data to and from the Home Server box, really, it just leaves me speechless.

But, at least now I know why Ballmer was screaming "Developers, Developers, Developers!" at a recent interview. Seems the developers that are there are more inept than he is.

Windows Homo Server 

By Henry Helmet
Posted Tuesday 11th March 2008 18:40 GMT
Linux

I looked at it, what a bag of bollocks.

FreeNAS. It's free, it's a NAS, and it does many cool things which Microsoft's diabolical gash doesn't.

@Phil Rigby -- 2nd attempt :) 

By Anonymous Coward
Posted Tuesday 11th March 2008 18:42 GMT
Pirate

> @AC (first one) - where do you back up 180gb of data exactly, when your server should be able to handle it?

Maybe I misunderstood. If you're talking about my server, then I have another machine containing a bunch of old disks, used purely for backups. Redundancy on the fileserver to protect against disk failure (and snapshots to guard against file deletion etc), and then the fileserver is backed up to said backup machine across Gigabit wired ethernet (cheap these days -- see: D-Link DGS-1008D 'green ethernet' version, for example). Using this setup, backing up 180GB would only take one hour (sustained 50MBytes/sec across Gigabit wired ethernet easily achievable). Works like a charm :)

http://breden.org.uk/2008/03/02/a-home-fileserver-using-zfs/

@amanfromMars 

By J-Wick
Posted Tuesday 11th March 2008 18:42 GMT

... Wow - that's the first time I've made all the way through one of your comments without giving up!

I was just about to stop reading when I realized I'd finished already...

People pay money for this shit? 

By Cameron Colley
Posted Tuesday 11th March 2008 19:08 GMT

Seriously, if you bought MS home server and lost data, you deserve it.

As has been mentioned a cheap NAS box or, even, a pre-built Linux server would have been a better investment.

If, however, the homeserver works for you -- fair enough, I'm sure you can afford the data recovery.

There is a bigger problem 

By Anonymous Coward
Posted Tuesday 11th March 2008 20:09 GMT
Pirate

All what will happen now is M$ will release new products cutback on some items and sell it. The after 3 months release the rest of the code as SP1 so you suckers can buy the software. These days its SP2 becuase there is no way they can release SP1 and then SP2 directly after. Since looking at this case its a year after they discover a problem they might make a fix so that means

6months to find problems

1year to fix problem

So if its anything to go by.. I dont get it untill 2 years have passed.

Thats how bad beta testing has become.

Translation for the cynical 

By BitTwister
Posted Tuesday 11th March 2008 21:44 GMT

> Fixing this issue is the Windows Home Server team's top priority and the team is making good progress on the fix

Crap! Someone *did* get hit by that bug - look busy!

> We understand the issue really well at this point – it is at an extremely low level of the operating system and it requires thorough testing to ensure that the fix addresses the issue.

Crap! We *still* have no idea what's wrong. Look busy!

Monopolist arrogance 

By Anonymous Coward
Posted Tuesday 11th March 2008 21:50 GMT

How long would it take a decent storage vendor to correct a known bug that is causing data corruption ... or if it was just about any other OS product? Even free software would have a fix available in days, if not hours.

2c Worth 

By Anonymous Coward
Posted Tuesday 11th March 2008 23:36 GMT
Happy

I have used home server since the beta and it seems to be a fairly good product with one or to pitfalls. Having said that I always keep a backup of any data on it just in case, anything else is plain silly.

At $160 US for the OS though it is hardly expensive and works well for a small home network with a few PC's/Laptops and maybe a Xbox / Playstation or media extender thrown in and easier to source and setup that a Linux solution.

@AC Monopolist arrogance 

By James Gibbons
Posted Wednesday 12th March 2008 04:56 GMT
Black Helicopters

"How long would it take a decent storage vendor to correct a known bug that is causing data corruption ... or if it was just about any other OS product? Even free software would have a fix available in days, if not hours."

How about the D-Link DNS-323, a cute little Linux Toaster NAS. Took a year of firmware upgrades to fix the problem with it freezing every 2 weeks. I never lost data, but I wasn't driving it very hard. I only used it as a backup device for some other servers.

I quickly purchased a real quad core system and built out a proper Linux system using some large SATA drives, and only used the DNS-323 for non-critical use until the firmware was fixed. Not a bad little unit once they fixed it.

Not all vendors are equal, but free software and Linux is not the solution.

Even hardware sometimes has problems (Intel bug on a Server-2003 system):

http://www.folding-hyperspace.com/bugs_p4.htm

I've actually read the documentation... 

By auser
Posted Wednesday 12th March 2008 08:46 GMT

and it looks like that microsoft's dynamic mounting point handling has a bug in it's software raid driver when configured in jbod mode. All that an application has to do is to seek in a file while writing. So touching a file with almost any microsoft product will trigger the bug and trash the data partition on the disks. (office, ms photo, using a live account, etc.)

In short, microsoft's implementation of the unix 'mount' command is bugged. On the other hand, all unix versions use mount and it tends to work. One of the reasons is that mounting is done directly by the kernel and not by a software trigger in one of the filesystem drivers, reaching back above its head to restart parsing on a different path. Because of this the unix way can't have the cool feature of having data implicitly duplicated across disks by the filesystem layer, but going top-down only cleary results in a more stable implementation. (common unix versions using the classic mount point structure include linux, bsd, macosx and others)

Why is this takes so long to fix? Because they clearly left out a few locks from the kernel. And adding one big kernel lock on the whole code would slow down certain metadata operations (like file delete) to a crawl.

@auser 

By Anonymous Coward
Posted Wednesday 12th March 2008 12:55 GMT
Pirate

> Because of this the unix way can't have the cool feature of having data implicitly duplicated across disks by the filesystem layer

What about this?:

zfs set copies=3 pool/filesystem_name

http://breden.org.uk/2008/03/02/a-home-fileserver-using-zfs/

Backup a Backup? 

By Anonymous Coward
Posted Thursday 13th March 2008 02:29 GMT
Unhappy

Clearly the word BACKUP is the problem, system recovery yes you backup then becuase there is no backup but you dont backup a backup. I can see it now some clever marketer says. Lets call it a backup becuase research says people will tend to buy it more if its called backup. Wrong! reduce price not a backup device, just simple file share at a high price, cheaper to get a NAS what does same thing at lower price.

If I purchase a backup tool I expect it to BACKUP my data, not me buy another tool to backup the backup, border paraniod person!

By any view if a production server looked like this and took this long to fix we all in trouble..

QuickBooks Pro vs Internet Explorer 7 

By Ralph
Posted Friday 14th March 2008 19:08 GMT
Unhappy

QuickBooks Pro has issue with IE7. HELP screen crashes and shuts down program. The way to update QuickBooks is to go to HELP screen. Intuit has been aware of this problem for around a year and has no patch. I would not buy QuickBooks Pro until they fix this issue.

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