Feeds

HSBC forgets to renew its digital certificate

Can I forget about my overdraft then?

New hybrid storage solutions

Online banking customers logging onto the HSBC website last week were confronted by potentially confusing warnings about a security certificate.

Business banking customers logging onto ukbusiness.hsbc.com were greeted with a notice that the site couldn't be verified because its certificate had expired. HSBC said the problem persisted for about a day before it was resolved. It apologised for the glitch, which it said had no effect on either the integrity or operation of its website.

"The problem related to a US SSL certificate that expired on 4 March. The certificate enables us to place security messages on our Business Internet Banking welcome page (for example, warnings of phishing attacks). The issue was identified on the morning of Wednesday, 5 March, and the new certificate was installed at 5pm," an HSBC spokesman explained.

"Customers who have their browsers configured in a certain way would have seen the message regarding the certificate expiring, but despite the message that they could be logging into a website pretending to be something it was not, this was obviously not the case. Customers were able to click through and log into their online banking service. No functionality was affected and there were no security risks associated with the certificate expiring."

Forgetting to renew a digital certificate can happen to any organisation, as Microsoft and Symantec can verify. In such cases a secure connection can still be established with a site. Such slip-ups are generally best considered as minor foibles.

However, since banks are always warning customers about the risk of identity theft, it's only fair to expect them to provide positive confirmation of their identity online, something HSBC briefly failed to do. Four Reg readers emailed us about the HSBC digital certificate slip-up.

The bank apologised for any inconvenience. "Obviously we would apologise to any customers who were concerned about the message they saw or inconvenienced in any way," an HSBC spokesman said. ®

New hybrid storage solutions

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.