Feeds

O2's Companion halted

New billing system hates BlackBerrys

Application security programs and practises

Some O2 customers being migrated to their new all-singing-all-dancing billing platform, known as Companion, have discovered their bolt-on data packages have been cancelled and are being threatened with no connectivity until the next billing cycle in March.

One Reg reader, on discovering that his data bolt-on had vanished was told he'd have to wait until the next billing cycle for reactivation: leaving him in disconnected limbo for the next 28 days with no recourse other than cancelling the connection and porting the number to a new contract (which would not be on Companion). Understandably apoplectic about why he should take responsibility for sorting out O2's mistakes, he contacted us instead.

O2 tells us they have now re-enabled those missing bolt-ons and contacted the "small number" of Blackberry users affected, though as of publication our reader remains disconnected - he's been promised they'll work on it over the next 24 hours, though he was also told that yesterday.

Companion is an advanced billing system that O2 has been working on for the last 3 years at least, to replace the sticky-tape-and-glue system that's been in place up until now. Upgrading a whole billing system is no small matter and occasional glitches are unsurprising, but it's how those glitches are dealt with that matters. Telling Blackberry users they'll have to do without data for the next 28 days, unless they complain to the press, is hardly a sensible way to do business.

The exact cause of the problem remains a mystery, but O2 has halted the migration of customers to Companion until it can establish what's going on - so at least the situation shouldn't get any worse. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.