Feeds

O2's Companion halted

New billing system hates BlackBerrys

Boost IT visibility and business value

Some O2 customers being migrated to their new all-singing-all-dancing billing platform, known as Companion, have discovered their bolt-on data packages have been cancelled and are being threatened with no connectivity until the next billing cycle in March.

One Reg reader, on discovering that his data bolt-on had vanished was told he'd have to wait until the next billing cycle for reactivation: leaving him in disconnected limbo for the next 28 days with no recourse other than cancelling the connection and porting the number to a new contract (which would not be on Companion). Understandably apoplectic about why he should take responsibility for sorting out O2's mistakes, he contacted us instead.

O2 tells us they have now re-enabled those missing bolt-ons and contacted the "small number" of Blackberry users affected, though as of publication our reader remains disconnected - he's been promised they'll work on it over the next 24 hours, though he was also told that yesterday.

Companion is an advanced billing system that O2 has been working on for the last 3 years at least, to replace the sticky-tape-and-glue system that's been in place up until now. Upgrading a whole billing system is no small matter and occasional glitches are unsurprising, but it's how those glitches are dealt with that matters. Telling Blackberry users they'll have to do without data for the next 28 days, unless they complain to the press, is hardly a sensible way to do business.

The exact cause of the problem remains a mystery, but O2 has halted the migration of customers to Companion until it can establish what's going on - so at least the situation shouldn't get any worse. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.